Customer Service Experience
Resume:
RENE BARRERAS
************@*****.***
A Result-Oriented Professional highly effective at identifying opportunities, developing relationships, and providing tactical business solutions.
PROFESSIONAL EXPERIENCE
July 2020 to August 2023 Humana Insurance Home Base
Direct Marketing
Knowledge of Medicare health, prescription drug plan, vision and dental enrollments. Ability to identify Medicare prospects needs using a need based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plan Enroll retirees compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA).. Actively listen to identify customer questions and needs, utilize probing questions when necessary. Meet and/or exceed monthly sales goals and service levels. Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis Deliver a consistently positive customer experience in a highly ethical and professional manner
June 2019 to April 2020. West Coast University Miami, Fl.
Admission Advisor.
I am a very focused admission counselor. I connect with students to help them with the admission process providing excellent customer service. I have demonstrated great listening skills and I am a well-organized and dependable individual. I pride myself on the fact that I am able to organize my day to accomplish and exceed my goals to include prospecting and follow ups. Ensuring all school requirements are met in order for student to start school.
June 2018 to March, 2019 Senior Life Services Insurance Miami, Fl.
Independent Agent
Focused on the senior market. Helping senior find the right and affordable coverage in life insurance. In addition, helping with prescription drugs discounts and living wills. Contact clients making a telephone appointment and make house calls to present the best solution possible.
March 2015 to May 2018 Keiser University Miami, Fl.
Admission Advisor
Assists in meeting the undergraduate enrollment goals through marketing, recruiting, and assisting prospective students through the admission process. Assists in the coordination of marketing and recruitment efforts by ensuring appropriate follow up to prospective students to ensure stated enrollment objectives are met. Receives, reviews, and processes documents for student digital records. Provides accurate information and counseling regarding educational opportunities to prospective freshmen, transfer students, parents, and counseling regarding educational opportunities to prospective academic credentials of students and uses good judgment in administering admission decisions based on a thorough understanding of Keiser University's admission policies.
March 2010 to March 2015 Insurance Solutions Miami, Fl.
General Manager
215 Licensed Agent
Responsible in provide service to clients' changing insurance needs by selling life, health, and disability insurance. Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. I am presently working with MEDPLAN, Transamerica, Humana and other companies as a broker. In addition, worked as customer service for a year.
Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject about financial well-being. Holding the 215 license and also certified by AHIP for Medicare.
Supervising on average 10 – 15 agents – training and development
EDUCATION
Bachelor of Art Degree in Communications, St. Thomas University, Miami, Fl.
MBA. Concentration in Finance, Nova Southeastern University, Davie, Fl.
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