General Manager Property
Resume:
DENNIS R. GILBERT
********@***.*** · 562-***-****
I have been a General Manager with 18 years of experience in the Hospitality industry and 4 years of experience as a Residential Property Manager. My core competencies include accounting, customer service, managing conflict, efficient communication, time management, and problem solving. I am seeking management (or related) role in which I can apply my skills and experiences to further grow my career and establish long lasting relationships with my team and colleagues.
PROFESSIONAL EXPERIENCE
GENERAL MANAGER, JUNE 2005 – JUNE 2022 MOTEL 6 ROSEMEAD, CA JULY 10, 2022, MARCH 23, 2023,
Motel 6, mammoth lakes 151 ROOMS, JUNE 27,2023 January 6, 2024 Motel 6 Hotel Circle 206 rooms
Achievements
Top 100 Property 2018 Resulting from Financial Performance
City of Rosemead Recognition Award 2017
Regional and Area Manager of the Year 2013 Audit Score 99.1%
Regional and Area Manager of the Year 2011 Audit Score 96.5%
Area Manager of the Year 2008 Audit Score 87.9%
Regional and Area Manager of the Year 2006 Audit Score 84.8%
Consistent Annual Accident-Free Awards, Friendliness Awards
Consistent Positive Customer Relations
Responsibilities
Assisted Area Manager with P&L Analysis for the 19 Properties within the area portfolio recognizing areas of opportunity to meet or exceed budget goals with positive results.
FOLS Field Trainer Operations Installer, traveled the country while managing my property. 2-year comprehensive process that included corporate and franchise locations.
Certifier of candidates selected for internal promotions from Guest Services Representative to Manager on Duty.
On the Job Trainer Coach (Train General Managers), Acted as mentor, subject matter expert, setting cultural expectation for team environment and SOP compliance.
Performed preparation and audit of daily bank deposits, coding invoices to general ledgers, profit and loss analysis, and monitored direct billing.
Managed up to 35 employees across four departments, which included scheduling payroll, interviewing, hiring, training, coaching, and onboarding of new hires.
Ensured all assets were properly maintained and in accordance with corporate standards and procedures, governance and compliance.
Managed daily cash handling, bank reconciliation and deposits, accounts payable, receivable and process biweekly payroll of motel logistics.
Tracked daily sales assessment for loss/theft data using inventory control system to identify problems and improvements, created safety systems.
Conducted daily inspections and performed preventive maintenance to ensure compliance with quality standards and local, state, and federal laws.
Maintain budgeting guidelines, not limited to occupancy, revenue, and controllable profit versus controllable expense to the bottom line EBIDTA.
JANUARY 2001 – JUNE 2004
RESIDENTIAL PROPERTY MANAGER, Anza Management Company
Achievements
Promoted to Hub Manager at Royal Gardens Apts. Section 8, (127 Units, October 2002 to May 2004)
Promoted to larger property at Summer View Apts. Section 8, (123 Units, March 2002 to October 2002)
Promoted to Diamond Head Apts. (83 Units, Section 8, September 2001 to March 2002)
Received Most Improved Property of the Year Award at Mi Casa Apts. (53 Units, Section 8, Jan 2001 to Sept 2001)
Responsibilities
Acted as Hub Manager, responsible for managing, marketing, and accounting for the 8 properties within Satellite Apartment Communities.
Supervision of leasing consultants, maintenance, custodial personnel, and outside vendors, for property up-keep, upgrades, and renovations.
Collect new move-ins at the properties using Rent Roll 2000, collections, positive occupancy, and eviction status.
Collected all move in and move out for the satellite properties as well as rental payments.
Assisted with the addition process with my team and forwarded it to our corporate office.
JULY 1998 – JANUARY 1999
RESIDENTIAL PROPERTY MANAGER, Trilar Management Group
Achievements
Increased occupancy from 50% to 100% within 6 months lease up.
Successfully facilitated the sale of the 2 residential properties.
Responsibilities
Managed 2 apartment properties (42 Units and 36 Units) Section 8
Leasing of apartment homes using Rent Roll 2000, rent collections, resident retention, processed evictions, conducted marketing surveys, processed weekly and month end occupancy reports.
Supervised maintenance and custodial personnel as well as outside vendors.
Improved the quality of the community’s living environment.
EDUCATION
REGISTERED RESIDENT MANAGER COURSE AAGLA, LOS angeles, CA
EXTENSIVE APARTMENT MANAGEMENT TRAINING, Anza Management, Newport Beach, CA
ASSOCIATES DEGREE, Cerritos colLege, Norwalk, CA
HIGH SCHOOL DIPLOMA, Warren High School, Downey, CA
Cirtificate ABC Server RBS Server # 313462521
servsafe food handler # 6935410
SKILLS
Technically skilled in Comprehensive Operations Software including Rent Roll 2000, Hotel Key, FOLS, and Innsure.
Bookkeeping, Budgeting, P&L Analysis
Microsoft Office Suite
Knowledgeable regarding CA Labor Laws and Operations Management
Fluent in English and Conversational in Spanish
INTERESTS
Interests include spending time with family, traveling, running at the beach, online gaming, and volunteering within my community.
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