Data Entry Information Technology

LaTonya Campbell

Phone*:Phone*:470-***-****

************@*****.***

Experienced Account Manager, Sales and Marketing Professional, Data Entry and Customer Service Representative whose experience spans multiple industries: Healthcare Insurance, Information Technology, Hospitality, Interior Design and Home Improvement Retail, Professional Summary

Spectraforce Technologies

Patient Specialist

October 2023 – November 2023, Remote

● Managed scope of member’s application for the purpose of Credentialing Annual Enrollment and renewal of the medication. Eliquis

● Ensured accuracy of member profile information and shipping details

● Researched practical health plans and pricing for determination, approval and denials and refills of the medication, Eliquis

● Ensured accuracy of member’s provider, related people, financial, medication dosage detail and consent Information

● Data Entry and detailed notation of research on member profile Gainwell Technologies

Account Management Representative

August 2022 – September 2023, Remote

● Managed a read only information technology database of Medicaid member

● Data Entry of Medicaid member profile information

● Documented detailed notation of member accounts for follow up and call disposition

● Mailed out system generated Medicaid ID cards

● Resolved system error issues in database for member profile

● Effectively communicated Medicaid health plans and provided resources to members

● Served as liaison between members and other agencies and organzations: Georgia Department of Community Health, Caresoure, Peach State and Amerisource, Georgia Family and Department of Family and Children Services, Medicare on behalf of Medicaid members and medical providers Wipro Technologies

Data Entry Representative

September 2021 – August 2022, Remote

● Managed a high volume home based inbound call center for the client, Best Buy

● Assisted customers with online purchases, returns, price matches, delivery and account detail

● Navigated ten internal system applications to manage all aspects of customer account

● Scheduled in-store, delivery and repair appointments

● Informed customers of order status and estimated time of purchase delivery

● Processed credit card payments and maintained confidentality TJX Companies Homegoods and TJMAXX

Sales Associate/Customer Services Representative

September 2019 – Present, Decatur and Tucker Georgia

● Awarded for opening new accounts

● Assisted customers with in store and online purchases and deliveries

● Process and merchandise incoming freight trucks

● Cashier

● Perform Inventory

● Price merchandise

Pier One Imports

Sales Associate

August 1997 – September 2019, Decatur, Georgia

● Processed and merchandised incoming freight

● Cashier

● Opened new accounts

● Sold sets of interior design home furnishing and cookware Home Depot

Sales Associate/Customer Service Appointment

March 2006 – September 2010, Decatur, Georgia

● Scheduled Appointments

● Made car keys

● Cut Carpet

● Mixed paint

● Sold home improvement fixture

● Operated and packdown merchandise with electric ladder

● Operated chainsaw during Christmas Holiday and stablized Christmas trees

● Assisted with gardening, plumping, electrical, flooring, kitchen and bath Marriott International

Concierge/Sales and Catering/Event Management Coordinator August 1997 – March 2006, Atlanta, Georgia

● Planned events and entertainment, restaurant resevations and special events

● Drafted banquet event orders

● Toured potential guests throughout hotels

● Coordinated and managed documentation for conferences and reported to Director of Sales United Way of Metropolitan Atlanta

Tocqueville Society Coordinator

August 2015 – September 2017, Atlanta, Georgia

● Managed the monthly luncheon of company Chief Executive Officers

● Managed a database of corporate level contributions at $10,000

● Administrative support to the Director of Major Gifts and five Tocqueville managers Skills:

● Strong Written and Verbal Skills

● Proven Time Management Skills

● Ability to work independently

● Skilled at Detailed Data Entry Documentation for Call Disposition

● Good Judgement and Analytical skills

● Computer Literate

● Effective Corporate Level Communiator

● Calm and Professional Under Pressure

● Typist: 65 WPM accurately

● Corporate Letter Drafter

Education:

Bachelors of Science, Marketing, B.S.

Southern University A& M College, Baton Rouge Louisiana

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