Information Technology North Carolina

SIDY DIOUM

**********@*****.*** 980-***-**** LinkedIn GitHub

EDUCATION

North Carolina A&T State University, Greensboro, NC, United States Graduation: Dec 2021

BA. Computer Systems Information Technology GPA: 3.68

Relevant courses: Software Design and Implementation, Computer Networking, Database Management, Linux Administration, Project Management Systems, Network Security Administration, Human-Computer Interaction, System Integration & Architecture, Web System Design, CCNA

SKILLS

Programming Languages: Java, JavaScript, SQL, Python

Web technologies/frameworks: HTML 5, CSS 3, Angular JS, jQuery, Spring Boot, Insomnia, Spreadsheet, Data analysis

Developer Tools: Microsoft Azure, IntelliJ, VS Code, GitHub

Computer Networking: OSI Model, TCP/IP, IPV4, IPV6, OSPF, VLAN, Ethernet LAN, Subnetting, Cabling, Data Collection

Soft Skills: Communication, Planning and Organizing, Analytical Capabilities, Multitasking, Bi-lingual.

RELEVANT EXPERIENCE

Software Engineer, General Motors, Roswell, GA Aug 2023 - Apr 2024

Facilitated the incorporation of Apache Pulsar into General Motors' Customer Consent and Privacy system, which helped organize resources across multiple teams. Provided high-quality messaging system service.

Provided technical resources for third-party partners outside of General Motors with one-on-one assistance. Lead lecture review sessions to focus on specific business needs.

Cooperated with peer programmers to design, analyze, implement, debug, and deploy General Motors' various vehicle websites for North America, South America, Europe, and Asia.

Data Analyst, General Motors, Roswell, GA Jan 2023 - May 2023

Responsible for collecting, organizing, and saving customer data using General Motors Customer and Product Master Platform

Collaborate with a group of software developers to deliver exceptional and bug-free products.

Constantly communicate with the client departments and use their feedback to improve the platforms and meet their needs.

Software Developer, General Motors, Austin, TX Jun 2022 - Dec 2022

Developed and implemented a scalable software solution using Agile methodologies; increased user adoption and reduced bug count via thorough testing and debugging.

Advanced in utilizing technologies such as SQL, JavaScript, Angular JS, and Insomnia using a command line in Linux.

Collaborated with different departments via Microsoft Teams using the Live Share feature in VS Code to design, test code, and fix bugs in the application.

EXPERIENCE

Product Order Picker & Inspection, Fastenal Industrial Construction & Supply, High Point, NC May 2016 - Dec 2021

Led training preparation and mentoring program, empowering a team of 20 to achieve an increase in customer satisfaction ratings through enhanced product safety and data analysis techniques.

Enhanced the equipment inspection process through systematization, resulting in decreased order issues and a significant improvement in customer satisfaction.

Maximize communication channels by introducing radio frequency technology, enabling efficient coordination among coworkers, and reducing response time.

Collected warehouse data to identify, diagnose, and improve strategies that help increase productivity.

TECHNICAL PROJECTS

Network Administration, North Carolina A&T University [Packet Tracer, Wireshark, Routers, Switches, Copper Cables]

Completed a comprehensive computer networking project utilizing Cisco Packet Tracer, designing a network lab model to evaluate network connectivity and optimize device configuration, generating an improvement of data transfer speeds.

Performed in-depth evaluation of networking system devices, utilizing performance monitoring tools such as Wireshark; identified and resolved connectivity issues, increasing network speed and reliability, leading to a rise in overall system performance.

Employed advanced troubleshooting techniques resulting in reduced network downtime and improved system stability, enhancing overall productivity. Built straight-through and cross-over copper cables to connect different devices in the network.

Travel Info Website [HTML, CSS, JavaScript, GitHub] View project

Created an online traveling website that helps travelers find all the information they need before they embark on their journey.

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