Customer Service Specialist
Resume:
Susan Hunt
customer service specialist
American Fork, Utah, United States
********@*****.***
WORK EXPERIENCE
customer service specialist
Elwood Staffing
Draper, Utah, United States
2015-present
*Hired as an agency employee.
*Assignments include:
*Medical device industry working in a clean environment.
*Zions Bank Wire Transfer Department - customer service specialist.
*Sportsman's Warehouse customer service.
*Black Turtle Services customer service representative for Healthcare.gov.
*Biovation - Data Entry specialist.
2023-2024
Customer Support
Tesla Automotive Company
Draper, Utah, United States
*Agent in Vehicle Support Division
*Assisting customers with issues concerning Bluetooth technology
*Assisting customers is Wi-Fi connection issues and educating customers about the technology.
*Ownership Transfers/Urgent Ownership Transfers
*Activating phone keys, key cards and key fobs.
*Assisting customers with unrecognized charges/disabled supercharging
*Daily use of 8 data/knowledge databases to assist customers.
*Review of possible service issues and assisting customers with setting up a service appt.
*Escalation of issues to supervisors and Tier Two Agents
*Educating customers about various software/mechanical functions of vehicle 2021-2022
Licensed Customer Service Agent
Allstate Insurance Company
American Fork, Utah, United States
*Assist customers with questions regarding policies
*Add/remove cars and drivers
*Explanation of coverages and coverage recommendations
*Write Homeowner's, Auto, Motorcycle, ORV, Boat, landlord and motorhome policies
*Explanation of billing and reasons for increase in premium
*Cancellation of policies, transfer ins and martial splits.
*Payments
*Explanation of how Allstate communicates with customers (My Account, email and US mail)
*Review of documents
*SR22 insurance
*Licensed in 35 States for writing all policies
2020-2021
Licensed Customer Service Agent
Liberty Mutual
Sandy, Utah, United States
*Review of policies for savings and appropriateness of coverage
*Add/delete automobiles and/or drivers
*Quotes
*Process payments
*Selling additional features appropriate for customer needs
*Educating customers on various aspects of auto insurance 2016-2017
Customer Service Representative
Apria Healthcare
West Valley City, Utah, United States
*Inbound calls from doctor's offices and patients regarding Durable Medical Equipment.
*Setting up appointments for delivery of ordered DME
*Retrieval of equipment when no longer needed or patient had expired. Calling distribution center in area about late deliveries and expected times of delivery 2015-2016
Placed in various positions
Synergy Staffing
West Valley City, Utah, United States
with customer service responsibilities.
*Additional experience with manufacturing industry customers in various roles. 2010-2014
Clinical Nurse Manager
CHG Healthcare
Cottonwood Heights, Utah, United States
*Reviewed credentialing information regarding physician files for travel assignments.
*Assisted sales teams with placement for physician clinical assignments.
*Researched questions/problems regarding inconsistencies within a physician file.
*Answered questions and concerns from unhappy clients i.e. the physician or hospital/clinic. EDUCATION
-Current
Bachelor of Science in Nursing
Purdue University
West Lafayette, Indiana, United States
Purdue University, West Lafayette, IN Bachelor of Science in Nursing
• Nursing
SKILLS
Customer Support/Service Healthcare Data Entry Typing Billing Team Player Auto Insurance Medical Equipment Retail Sales Bluetooth Manufacturing Registered Nurse (RN) Recruiting/Staffing/Hiring Microsoft Office Technical Support Wi-Fi Customer Training Warehousing Documentation Review Policy Development Mail Processing Insurance Sales Medical Office Plan Meetings Durable Medical Equipment Distribution Services Clinical Nursing Nursing Management Physician Credential Hospital Interpersonal Skills CERTIFICATIONS
Licensed in 35 States for writing all policies
Currently Licensed in Property & Casualty
Registered as an agency employee
Licensed Customer Service Agent
HONORS & AWARDS
Creating positive experiences for customers through outstanding communication and listening LANGUAGES
English - Fluent
Contact this candidate