Service Representative Customer
Resume:
Elva Jean Stevens Collections Specialist/Lead Teller
***** ****** ***** **** ******** Service Representative
Richmond, Texas 77469 ************@*****.***
SUMMARY: Bilingual and customer service-oriented individual with an outgoing, upbeat, and positive personality. Able to speak, read and write Spanish and English. Communicates effectively with persons of all ages and from diverse backgrounds. Presents a positive and professional attitude and appearance. A non-complacent individual willing to take on new responsibilities. Able to learn and master new skills quickly and approaches new challenges with a positive attitude and with enthusiasm. Consistently meets or exceeds collections goals set by Credit Union Management. Experienced with Microsoft Word and Excel software.
EXPERIENCE:
01/21 to 03-June-2024 SLB Credit Union ~ Sugarland, TX.
Worked as bi-Lingual Lead Teller, handing customer transactions, taking in-coming calls, processing change-of-address for world-wide SLB employees, handling in-coming mail, ensuring cash drawers balance, process cash and check deposits and withdrawals, processing night drop deposits, training new-hire tellers.
01/05 to 30-Dec-2020 ~ Memorial Credit Union
Working as bi-lingual Collections Specialists. Working on delinquent accounts, processing credit card payments, coordinating repossessions, prepare titles, liens, and work with loan processors to correct mistakes in loan applications. Credit Union Collections Manager Assistant. Covers for Manager while Manager is out on business. Back up teller & teller trainer. Take loan payments, deposits, cash, and check deposits, handle money orders, travelers checks, vault teller as needed, sort mail and handle mail payments.
05/99 to 01/03 ~ Christus Spohn Memorial Hospital – Corpus Christi, Texas
PBX Operator:
Responsible for all incoming calls to the hospital. Alerted hospital emergency room staff when incoming medivac helicopters and ambulances arrived with critical care patients. Alerted visitors when visiting hours were over. Trained new operators and helped hospital administrators with scheduling of PBX operators.
EDUCATION: ~ Roy Miller High School – Corpus Christi, Texas
Graduated 1976
~ Del Mar College – Corpus Christi, Texas
4 semesters in General Studies
SEMINARS: ~ Colorado Banking Institute Seminars: 8/2005, 3/2006, 10/20
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