Customer Relations Assistant Manager

Tanya Cain

**************@*****.*** 229-***-**** Tifton, GA

SUMMARY

Seeking Customer Specialist role with 5 years of experience in customer relations and operational management. Skilled in problem resolution, maintaining brand loyalty, and optimizing inventory for revenue generation. Expertise in employee training, professional development, and implementing business improvements. WORK EXPERIENCE

Citi Trends Inc Tifton, GA

Assistant Manager Feb 2023 - Apr 2024

• Enhanced customer satisfaction and retention through effective resolution of escalated issues, contributing to the recovery of lost revenue streams.

• Streamlined store operations, including opening and closing procedures, and played a key role in inventory management to maximize sales potential.

• Supported team development by providing constructive feedback, contributing to recruitment and training initiatives, and facilitating professional growth within the organization. Liberty Christian Outreach Ministry Tifton, GA

Personal Assistant Feb 2021 - Jan 2023

• Coordinated logistics for various professional events, ensuring seamless planning and execution.

• Managed a detailed and dynamic calendar, incorporating business, personal, and family engagements.

• Maintained confidentiality while overseeing sensitive recordkeeping and calendar management.

• Administered effective communication systems, including call direction and appointment notifications. University of South Florida Tampa, Florida

Lead Custodian Oct 2017 - Jan 2020

• Enhanced team efficiency by evaluating performance metrics, addressing training needs, and implementing improved custodial processes.

• Contributed to financial oversight by assisting with budget preparation and maintaining meticulous records of utilities, air quality, and supply consumption.

• Oversaw quality control by conducting employee evaluations, offering constructive feedback, and leading coordination efforts for urgent cleaning tasks and special projects. EDUCATION

King High School

Diploma, High School Education

Tampa, FL

Jun 2008

SKILLS

Product and Service Knowledge • Task Delegation • Operations Management • Employee Performance Evaluations

• Budget Assistance • Cost Reduction • Recruiting and Interviewing • Employee Scheduling • Cost Control • Staff Management • Business Administration • Business Development • Money Handling • Recruitment and Hiring • Contract Management • Customer Relations • Performance Management • Strategic Planning • Schedule Oversight • Promotional Planning

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