Scrum Master Project Manager

Executive Summary

Motivated and results-oriented Certified Safe Scrum Master, Project Manager, and Release Train Engineer with a proven track record of success in the healthcare industry. Known for leading large-scale, multimillion-dollar complex projects to successful completion. Demonstrates solid achievement and expertise in healthcare operations, process improvement, and risk reduction. A strong leader with exceptional organizational abilities, independence, and prioritization skills. Recognized for outstanding interpersonal skills and effective communication abilities.

Skills

●Goal-oriented, energetic, and dependable leader who motivates and lends hands-on consultative approach to problem solving and solutions.

●Participates in high-performance team environments and proactively seeks improvement opportunities

●Critical Thinking: Focused and Self-Driven

●Works well independently and in a team atmosphere

●Certified Safe Agilist, Certified Safe Scrum Master, Advanced Scrum Master, Kanban System Design and Release Train Engineer.

●Yellow Belt Six Sigma Certification

●Pursuing PMP (Project Management Professional) certification

●Sales force, snowflake.

●MS Office Suite, JIRA, MS Project and Confluence.

Project Experience

Project Manager, Scrum Master, Agile coach / RTE

CVS health

July 2013 – Present

CVS/Aetna is committed to providing individuals, employers, health care professionals, and others with innovative benefits, products, and services. Aetna offers more than just health benefits and insurance plans. Each plan comes with personalized support to help lower costs and keep people healthy.

Responsibilities:

●Led efforts to develop, document, and implement effective quality processes and procedures, resulting in improved quality methods within the group and enhanced delivery of quality products (Sales Force Service Cloud).

●Planned, organized, and monitored the execution of work assignments for the team, ensuring adherence to project schedules and timely completion of deliverables.

●Established and maintained strong working relationships with Product managers, Business Owners, cross-functional teams, and vendor resources, fostering collaboration and alignment across departments.

●Conducted regular meetings to review daily and weekly dashboards and status reports with project teams, facilitating transparent communication and proactive issue resolution.

●Effectively managed the implementation of individual and small-group health product projects across multiple states, ensuring successful product launches and compliance with state and federal mandates.

●Maintained current documentation of program tracking tools to drive successful product launches and implementations, while ensuring compliance with internal company standards and regulatory requirements.

●Communicated effectively with internal and external stakeholders to build rapport and provide consultative support during project strategies and initiatives.

●Proactively identified and drove process improvement initiatives across the enterprise, mitigating risks and ensuring successful project implementations.

●As a subject matter expert to guide individuals through issue resolution related to plan benefit setup, providing virtual intuitive training as needed.

●Facilitated PI-planned events, assisted with capacity and velocity estimation, finalized PI objectives, managed timeboxes, and facilitated scrum ceremonies.

●Collaborated with cross-functional teams to identify and manage inter-team tasks, dependencies, and scrum ceremonies in multiple locations.

●Acted as an agile coach for teams, product owners, stakeholders, and executives, fostering a culture of self-organization and continuous improvement.

●Conducted iteration retrospective sessions to reflect on process and project issues and implement appropriate actions for improvement.

●Led release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, and mitigation of risks and issues.

●Assisted product owners in backlog grooming and establishing acceptance criteria, while coaching teams in understanding agile principles and promoting a culture of self-organization.

●Identified and managed risks, issues, assumptions, and dependencies effectively with the Product Owner, supporting teams and product owners on Agile adoption and escalations.

●Focused teams on the goals of the current sprint, ensuring predictability and maintaining high quality and efficiency in deliverables.

●Collaborated with product owner teams and feature teams to deliver against annual targets, understanding business customers' goals, challenges, and pain points to prioritize high-priority items effectively.

●Led requirements gathering, documented and analyzed artifacts, facilitated workshop sessions, and performed business analysis to drive project success.

●Successfully managed the implementation of a new sFTP server infrastructure and oversaw the integration of third-party APIs into the company's software products, ensuring smooth deployment and compatibility across systems.

●lead a data integration between sales force data cloud and Snowflake.

Application Support Analyst

Column IT

Nov 2012 – May 2013

Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as

provides support for Remedy applications such as incident management, change management, problem management, asset management, case management, and HR applications.

Responsibilities:

●Supported for both internal and external “end-user customers.”.

●Responsible for research and duplicating environments through email, fax, and VM

capabilities.

●7 x 24 x 365 on-call support on a rotational basis.

●Setup, maintain, and develop (as necessary) a personal application environment for testing and

training.

●Developed and used existing lab application servers to resolve customer issues.

●I worked as part of the front-line Line Support team to ensure all SLA’s were met or exceeded

●Keep abreast of all pertinent information and available data and resources

●Use all technical guides for supported applications and release notes

documents for supported applications, as well as all product updates, patch releases and

related documentation for supported applications

●Certified BMC AR System Foundation and ITSM Foundation.

QA Consultant

Chicago Mercantile Exchange

Jan 2011 – Oct 2012 and June 2013–July 2013

CME Group is the world's leading and most diverse derivatives marketplace, handling 3 billion contracts worth approximately $1 quadrillion annually (on average). The company provides a marketplace for buyers and sellers, bringing together individuals, companies, and institutions that need to manage risk.

CME exchanges—CME, CBOT, NYMEX, and COMEX—offer the widest range of global benchmark products across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, weather, and real estate.

Responsibilities:

●Analyzed the business requirements document with the Test Strategy team to understand the architecture and functionality of the application.

●Plan and perform smoke, functional, regression, integration, and end-to-end testing of the product to ensure it meets the requirements.

●Preparation of System Test Plans, Test cases, Test strategy, Test Summary reports, etc.

●Work with management to plan and execute testing activities.

●Conversion of business requirements and use cases into test cases.

●Mocked the test data to test the system for all types of scenarios.

●I designed and executed SQL queries to get data from Oracle using TOAD.

●Performs negative testing to find out how the functions and variables perform when encountering invalid and unexpected values.

●Participates in daily stand-up meetings (Agile) to discuss the various developments of the project.

●Prepares status summary reports with details of executed, passed, and failed test cases.

●Participated in test case review, status, and defect status meetings.

●Experience in modifying application configuration (XML) files for setting up the environment.

●Troubleshoots the errors and exceptions encountered in different components during test execution and provides all findings to the development team for resolution. Monitor the resolution of all defects noted.

●Have experience analyzing, reviewing, and testing change requests.

●Preparation of test cases in BRIO using Selenium, the internal automation tool of CME Group.

●Validate the new trading features being added to the match engine.

●Validate the FIX tag values in the inbound and outbound messages.

●Verify the Brio tags are coming as per Fix Protocol being used.

●Use Groovy scripts to perform health checks on the application under test.

●Use selenium scripts to perform regression testing.

●Coordinate with the Business and Development teams for the test specifications

●Prepare database work requests and environment change requests for deploying the application in a QA environment for testing.

●Log onto Unix boxes & load Permissions and instrument files for the application to work

●Monitor logs on the UNIX servers to debug issues and identify fatal errors.

●Coordinate the System and integration testing and provide support for the E2E/UAT testing

●Updating and maintenance of the documentation as per new changes.

●Logging and tracking defects using IBM Rational Clear Quest.

●Update the defects in Rational Clear Quest and prepare defect status reports.

●Sync the test cases to CQTM and update the status of the testing to CQTM

QA Automation Engineer

Siemens Building Technologies

May 2007 – December 2007

Siemens offers a comprehensive range of building automation systems and HVAC products for every area of use, like heating, ventilation, air conditioning, cooling applications, and every technical requirement. Building automation systems integrate different kinds of disciplines (HVAC control, light and blind control, subsystems, etc.) coordinated by a single management station.

Responsibilities:

●Analyzed the business requirements document with the Business and Development Teams to understand the architecture and functionality of the application.

●Identified the test cases to be automated and led the effort to automate the testing process using Quick Test Pro.

●Performs ad hoc, manual, functional, regression, integration, smoke, and compatibility testing.

●Writes complex SQL queries in test cases for data validation for different types of databases, such as Oracle SQL and DB2.

●Enhanced test scripts by adding functions and libraries, inserting checkpoints and synchronization points, and adding conditional statements and reporting statements.

●Performed regression testing on a web-based application.

●I wrote manual test cases for each test script in Quality Center.

QA Automation Engineer

Ace Hardware

November 2006 – April 2007

ACE Hardware Corporation is a Fortune 500 company that is a consistent performer in the global hardware market. I worked on ACENET and 5055 applications. ACENET is a web application which is used by Ace retailers to check inventory, check item details, vendor details, order items, etc. It is developed using ASP.NET and IBM Mainframe DB2 technologies. This application intersects with the Mainframe for inventory, item details, and order details. 5055 is a client/server application that is used by Ace warehouse management for outbound scanning, developed using VB.NET and AS/400 IBM iSeries technologies.

Responsibilities:

●I wrote complex SQL queries extensively to query the database for data validation.

●I worked with business analysts to gather requirements and clarify requirements and business needs.

●Designed, developed, and executed automated test scripts for functional and regression testing using Quick Test Pro 9.0.

●Created test data based on BRS and functional requirement specifications.

●Managed requirements and maintained test repository using Quality Center 9.0.

●I designed the Quick Test scripts using parameterization, checkpoints, regular expressions, and output values. Divide the script into multiple actions to reduce the complexity.

●Participated actively in code walkthrough of automated scripts.

Senior QA Analyst

Caremark: April 2006 – September 2006

Caremark Rx, Inc. is a leading pharmaceutical services company. I have worked on the Mail Order application (MOR) to process claims and generate data. It is a J2EE application developed using Java, J2EE, and Java Script. The application intersects with an adjudication engine developed in Mainframe for claim processing. It has mainframe and midrange DB2 implementations. MQ Series have been used heavily to communicate between the websphere and mainframe. The application has the capability to process imaged orders. The application intersects with SAP for inventory and billing.

Responsibilities:

●Analyzed BRS, functional requirements, and use cases and developed test plans, test estimations, test cases, and test scripts.

●Requested test data based on BRS and functional requirements with Data Management Team.

●Managed requirements and maintained test repository using Test Director.

●Performed system, functional, regression, and integration testing.

●Identified the test cases to be automated and led the effort to automate the testing process using Quick Test Professional (QTP).

●Developed scripts in QTP (using VB script) to perform boundary and regression testing.

●Manually performed back-end testing by writing SQL queries from DB2 using SPUFI.

●Loaded requirements created test cases and tracked defects using Quality Center.

●Developed user acceptance test scripts and assisted users in conducting UAT.

●Participated actively in daily bug report meetings and interacted with developers diplomatically to ensure high quality of the applications under test.

Education:

Bachelor’s degree in commerce from Kakatiya University.

Postgraduate Diploma in Computer Applications from Aptec, India

Accredited c language course from CCAC (Community College of Allegheny County), PA

Certifications:

Certified Safe ScrumMaster (SSM)

Certified Safe Agilist (SA)

Advanced Scrum Master (A CSM)

Kanban System Design and Release Train Engineer.

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