Customer Service Lab Tech
Resume:
Vanessa Moreno
San Antonio Tx. 78216
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OBJECTIVE
Productive Phlebotomist offering 11 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.
QUALIFICATIONS
Bilingual, speak/write/read Spanish.
Strong customer service skills.
Strong Phlebotomy skills to include receiving and distributing of different specimens to appropriate sections. Experience in pediatric to geriatric levels with venipunctures.
EKG skills.
Lab Tech skills.
EDUCATION:
Lamson Institute, San Antonio, Texas 08/2010 – 05/2011
Lab Tech/EKG Tech/Phlebotomist – Diploma
Completed 720 hours of comprehensive classroom and onsite training as a Lab Tech.
AWARDS: Perfect Attendance and Academic Honors.
CERTIFICATION: National Performance Specialists
MEDICAL EXTERNSHIP
Christus Santa Rosa, City Center, San Antonio TX, 05/2011-06/2011
Phlebotomist Externship: Processing of specimens, spinning down specimens, collected specimens from pediatric, adults, geriatrics, experienced with venipuncture butterfly as we as straight needle, blood cultures, urine sample
EMPLOYMENT:
HCA Healthcare Methodist Hospital
Phlebotomist Technician
02/2021 – Current
Performed venipuncture and other blood collection procedures according to established standards.
Assisted in the preparation of laboratory specimens for analysis and testing.
Maintained a clean, safe, and organized work environment.
Verified patient information prior to specimen collection.
Collected specimens from pediatric, adult, geriatric, and special needs patients.
Processed samples accurately and efficiently.
Followed all safety protocols when handling hazardous materials.
Ensured compliance with federal regulations governing laboratory procedures.
Adhered to HIPAA guidelines regarding patient privacy.
Responded quickly and effectively to emergency situations.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Maintained fully stocked phlebotomy cart, carrier and station.
Used heel and finger stick methods to obtain blood from capillaries.
Arbor Diagnostics
Phlebotomist Technician
05/2021 – 02/2022
Collected blood samples in a safe and sanitary manner according to established procedures.
Labeled specimen containers with patient information accurately and legibly.
Processed specimens to ensure accurate results.
Verified patient identification prior to collection of specimens using two forms of ID verification.
Stored collected specimens according to established protocols for transport to the laboratory.
Adhered to HIPAA regulations while maintaining confidentiality of patient information.
Maintained cleanliness of work area throughout shift.
Labeled blood vials with critical information like time of collection, date and patient name.
Maintained fully stocked phlebotomy cart, carrier and station.
Verified quality of specimens by centrifuging specimens for logistics courier to pick up.
Verified collection orders and communicated discrepancies to nurses.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Identified patients using proper procedures prior to specimen collection.
Prepared and packaged specimens for courier transport.
Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Northeast Baptist Hospital
Phlebotomist Technician
11/2015 – 06/2021
Performed venipuncture and skin puncture on patients of all ages.
Obtained specimens from adults, children, and infants for laboratory tests.
Collected blood samples in a safe and sanitary manner according to established procedures.
Labeled specimen containers with patient information accurately and legibly.
Processed specimens to ensure accurate results.
Educated patients regarding the procedure and answered any questions they had.
Stored collected specimens according to established protocols for transport to the laboratory.
Participated in continuing education courses related to phlebotomy techniques.
Monitored inventory levels of supplies necessary for performing phlebotomy duties.
Adhered to HIPAA regulations while maintaining confidentiality of patient information.
Maintained cleanliness of work area throughout shift.
Maintained fully stocked phlebotomy cart, carrier and station.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Used heel and finger stick methods to obtain blood from capillaries.
Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Collected specimen samples and transported them to the laboratory for processing.
References available upon request.
Contact this candidate