Reporting Analyst 2 Yrs

Sylvia L Delgado

**** *. ******* ***, *** ***

Hemet, CA 92545

951-***-**** Cell 951-***-****

******.*******@*****.***

Objective

A position where I can bring my vast knowledge and experience to show by example our future generation skills and traits needed to live in the modern world.

Profile

Nearly 30 years experience as a Reporting Analyst and Problem Solver.

Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff, volunteers, and upper management.

Education

Moorpark Community College, 2 yrs – Computer Info Sys and Business Admin.

University of Tampa, 1 yr – Computer Info Sys and Business Admin.

Relevant Experience & Accomplishments

Expert in Microsoft Office

Advanced Excel, Advanced Word, Intermediate Access and Advanced in Power Point

Bilingual in Spanish – Spoken and Written

Successfully revamped the established procedure for reviewing budget Metrics resulting in a more accurate process and a $1 million dollar saving to the company.

Resolved a $4 million claim discrepancy, by investigating and analyzing data which resulted in a payback by client to Verizon.

Established and Reported the Financial and Budget for our local company.

Prepared and maintain statistical reports used in management decision-making

Assembled and assessed statistical information from system databases and other sources

Independently planed, prepared and maintained business unit reports critical to Company success and profitability, critical to meeting our client’s expectations.

Overall Aptitudes

Drives for results

Develops and Invests in People

Analytical and Critical Thinker

Team player

Strong problem solving skills

Demonstrates knowledge/competencies to meet job demands

Employment

Hemet Unified School District, Hemet CA.

Classified Clerical Substitute

2023-Present

Operations Reporting Analyst, SITEL Telecommunitions, San Angelo

Prepare, Assemble and Analyze statistical reports for management review and client meetings.

2002-2008

Reports Specialist, Staff Analyst, Quality Analyst, Supervisor, Tables Maintainer, Claims Analyst, Special Service Rep, Business and Customer Rep, and Long Distance Operator, Verizon Communications, Thousand Oaks, Oxnard, CA, Tampa, Fl, San Angelo, TX,

Over my 25 yrs with Verizon, I did multiple functions from online entry, Operation Svcs, Residential and Business Svcs., Reporting Analysts in Quality, Financials, Budgeting and Performance Metrics

1978-2001

Community

Involvement

United Way Chairmanship, Thousand Oaks, CA -1979-1980

Communications Workers of America – Vice President 1980-1982

Head Start Committee Member – 1978-1979

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