Sharepoint Administrator Technical Support

Christopher Nartey

**** **** **** ****, ****** MD 20708, 301-***-****, **********@*****.***

PROFESSIONAL SUMMARY

•Over 14 years working as a SharePoint Administrator. Also has experience in Systems administration, and technical support.

•Support of the SharePoint infrastructure both front and backend.

•Experience in SQL administration managing databases.

•Experience with 3rd party support tools like AvePoint DocAve, Azure

SECURITY CLEARANCE: Top Secret

Hardware and Software Skills:

Microsoft SharePoint 2016, Microsoft Azure Services Portal, Windows Server 2012, Windows Server 2016, Microsoft SQL 2008, Microsoft SQL 2012, Ave Point (DocAve), PowerShell, Content and Data deployment. Azure Devops

Experience

Department of Treasury

Acuity Inc. (October 2016 – Present)

Technical Consultant (Senior SharePoint Administrator)

•Manages the treasury Service now ticketing system.

•Uses PowerShell and command Prompt to deploy WSP and .ps1 packages through the Treasury SharePoint environment.

•Backs up and transfers SharePoint and SQL content databases through the Treasury SharePoint environment.

•Uses Adobe DocAve to restore, backup, and move site collections and web application.

•Monitors the SharePoint environment, by checking for application, system, and software errors daily.

•Documentation of solutions and fixes for SharePoint and Systems issues.

•Played a major role in migrating the department of treasury’s SharePoint environment to Azure.

•Uses Azure devops to deploy solution to the Treasury SharePoint Environment.

Nuclear Regulatory Commission

Syspath (April 2015 – October 2016)

Senior SharePoint Administrator

•Troubleshooting of customer issues pertaining to SharePoint

•Daily monitoring and support of NRC SharePoint farm

•Creates site Collections, and web applications.

•Deploys and Migrates data using PowerShell, and stsadm.

•Supports NRC Fusion SharePoint site with SharePoint Designer and InfoPath.

•Backup and Restore of Site collections and sites.

Department of Agriculture

Decypher Technologies (September 2014 – April 2015)

Senior SharePoint Administrator (contract)

•Troubleshooting of customer issues pertaining to SharePoint

•Daily monitoring and support of SharePoint farms in the environment

•Managed the USDA ASOC SharePoint 2013 site.

•Managed site quotas

•Created web applications and site collections.

Department of the Army (Army Review Board Agency)

SAIC and the Goal Inc. (December 2012 – September 2014)

Senior SharePoint Administrator

•Established a two-server development and Test environment for ARBA.

•Continuous support of the ARBA SharePoint site

•Troubleshooting of customer issues pertaining to SharePoint

• Daily monitoring and support of SharePoint farms in the environment

•Patching all SharePoint servers with security and application updates

•Uses stsadm and PowerShell to deploy, and configure web parts, and applications.

•Manages permissions on ARBA SharePoint portal.

•Built two additional SharePoint 2007 environments in new VLAN environment.

•Successfully migrated the current Production SharePoint 2007 environment onto windows server 2008 r2 platform.

•Successfully migrated the ARBA test and production SharePoint environment from SharePoint 2007 to SharePoint 2010

Department of State

Creative Information Technology Inc. (November 2012 – April 2013)

SharePoint Engineer (3rd Shift)

•Supports the state department SharePoint environment.

•SharePoint site management through DocAve

•Produced reports on entire SharePoint Farm

•Monitored server and SharePoint performance.

•Created site Collections, and web applications.

•Deployed 3rd party application across the farm

•Deployed and Migrated data using PowerShell, and stsadm.

Department of Homeland Security

ATH Solutions Inc. Washington DC (April 2012 – November 2012)

Senior SharePoint Administrator

•Writes batch scripts to run day to day SharePoint admin tasks.

•Creates databases for site collections and web applications.

•Manages permissions on sites, and groups.

•Performs stsadm, and PowerShell scripts for SharePoint tasks.

•S&T helpdesk support

•Migrating SharePoint Farm from 2007 to 2010

Parsons Corporation

(December 2011 – March 2012) Annapolis Junction

SharePoint Administrator

•Troubleshoot websites with errors and access issues.

•Applied patches, and updated SharePoint software, and windows Operating System.

•Created and updated SharePoint Sites, web applications, and sub sites.

•Maintained SharePoint and SQL servers.

•Run stsadm commands to support SharePoint.

Department of the Army

Serco-NA, Arlington VA June 2011 – December 2011

SharePoint Administrator

•Run stsadm commands to deploy solutions and packages.

•Created SharePoint web applications and site collections through Central Administration

•Created project web access sites.

•Assigns permissions to SQL databases.

•Created SQL Databases

•Configures multiple aspects of SharePoint including, search, excel services etc.

•Trouble-shoots tickets through the remedy ticketing system

•Wrote scripts to run day to day SharePoint administrator tasks.

•Met with customers directly to gather requirements for future projects.

•Installed and deploy 3rd party add-on software for SharePoint with stsadm.

•Migrated custom codes by developers to servers.

•Worked on the Beginning stages of migrating SharePoint 2007 to SharePoint 2010

Department of Agriculture

Ace Info Solutions, Washington DC May 2010 – June 2011

SharePoint/Web Administrator

•Created, maintained, and updated SharePoint Sites, web applications, and sub sites.

•Trouble shoots websites with errors and access issues.

•Applied patches, and updated SharePoint software, and windows Operating System.

•Performed stsadm commands to support SharePoint.

•Server maintenance and upgrades.

•Backed up and restored deleted data, files, and SharePoint sites.

•Updated user accounts by, resetting passwords, unlocking account, and granting access.

•Created and trouble-shooting websites through IIS.

•Maintained some databases attached to SharePoint sites.

Department of Homeland Security

Lockheed Martin, Washington DC. March 2008 – May 2010

SharePoint/Systems Administrator

•Assisted in Setting up and configuring SharePoint Farm

•Created web applications and site collections.

•SharePoint Administrator in establishing Enterprise SharePoint for DHS HQ along with Microsoft consultants.

•Created, maintained, and updated SharePoint Sites, web applications, and sub sites.

•Used InfoPath to create basic forms.

•Patched, and updated to SharePoint software, and windows Operating System.

•Trouble-shoot SharePoint issues through Central Administration

•Wrote scripts to run day to day SharePoint administrator tasks.

•Backed up, recovered, deleted data, files, and SharePoint sites.

•Updated user accounts by, resetting passwords, unlocking account, and granting access.

•Created user accounts through AD.

•Granted permissions and access to Share Drives, and SharePoint.

•Performed System Maintenance, installed and upgraded software.

•Supported SharePoint System through stsadm command line.

Department of Defense (Pentagon)

Systems Integration Inc. Arlington, VA March 2007 – March 2008

Technical Support Analyst 2/JR Systems Administrator

•Supported the Air force through the 844th Communication Squadron

•Desk side troubleshooting, configuring, installation and assembly of computers and printers.

•Imaged and posted pcs to the network.

•Upgraded hardware and software, by hands-on, or by Remote access (SMS).

•Followed up on tickets, updated tickets with the latest trouble-shooting actions, and contacted customers to confirm satisfaction.

•Reset user passwords, and enabled, and configured accounts by using NetIQ (DRA), and Active directory (AD).

•Modified user accounts by given them permissions and allowing access to folders and mailboxes.

•Remotely connected to pc using DRA and SMS to fix various computer issues.

•Wiped, activated, end synched blackberries, and PDA’s.

•Configured CAC readers.

•Set up Printers and Scanners and connected them to the network.

•Ghost imaged bad pc images.

•Troubleshooting by Remote Desktop Access

Department of State

Quotient-Inc and STG Inc. Washington DC July 2006 – March 2007

Technical Service Representative

•Trouble shooting and Customer Service, including resetting passwords, creating accounts, installing software and hardware, checking for network connectivity.

•Answered phones, diagnosing to determine the cause of the problem, and opening trouble-tickets. Following up on tickets and updating the ticket with the latest trouble-shooting actions and contacting customers to confirm satisfaction.

•Used Active Directory to enable and extend user accounts.

•Mapped network drives.

•Created user accounts.

Watson Wyatt Worldwide Arlington, VA January 2005 – July 2006

IT Intern

•Gained basic familiarity with technology such as ex – Ghost imaging, Active Directory.

•Installed hardware and software and run diagnostic to determine the cause of defect.

•Set-up and tested of pc’s, printers, scanners, speakers and other electronic.

•Set-up Audio and Video equipment for Presentations

•Assisted in preparing for and participating in company relocation from DC to Arlington

•Contributed to updating and maintaining the company website.

EDUCATION:

Marymount University Arlington, VA

Bachelor of Science in Computer Information Systems (CIS)

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