System Specialist Support

Joanne Jeffrey

** ***** **, ********* ** ***** Email: ****************@*****.*** Phone:347-***-****

Work Experience:

Payroll Dynamics – Hauppauge, NY March 2019 – Feb 2024 Kronos Implementation System Specialist/ Kronos Technical & Configuration Support

● Knowledge in Workforce Ready- TLM Module, Advance Schedule Module, Advanced Custom Report Writing, Intouch Clock Installation for 5+ years.

● Implemented & Configured Kronos WFR (Workforce Ready), Kronos WIM (Workforce Integration Manager). Strong technical knowledge on all phases of Kronos WFR; Hands-on experience in designing and maintaining complex Interfaces between Kronos solutions and third-party systems (e.g., extract payroll data, Import and Export Interfaces).

● Sound Implementation configuration knowledge in configured Kronos WFR modules - Timekeeping, Advance Scheduling, Accruals, Forecast; Kronos Mobile, Ability to configure and troubleshoot Kronos clocks (4500 and InTouch terminals). Hands on experience on Setup Configurations - Pay Code, Pay Cal 1 & 2, Pay Preps, TimeSheet Profile, Holiday Table Profile, Export Codes, Accrual Profile, Advance Scheduler, Adjustment rules, Work rules, Zones, Access Profiles; Depth understanding of Kronos basic views/tables for querying business specific data; experience in SQL reporting services for developing custom reports and integration of custom reports with Kronos.

● Developed and deployed SaaS/Cloud applications and services into production; Identified, troubleshoot and fixed Kronos issues; Knowledge of full life-cycle projects including gathering detailed requirements, being able to develop, design, and building to deliver solutions to the client.

● Ability to identify opportunities for improving business processes and use technology to eliminate problems that affect productivity, output, distribution and ultimately; Excellent client interaction and communication skills, communicate to the end users effectively providing expertise consulting of the application; Great oral and written communication skills

Paypro Workforce Management Hauppauge, NY May 2015 – January 2019 Time & Labor Support Specialist/Implementation Specialist

● Experienced working with Kronos TLM Enterprise module and cloud Ecommerce platform handling multiple clients simultaneously; Provided support and solution to clients for time and labor system; Maintained Kronos Workforce One software, troubleshooted/analyzed TLM problems remotely and helped resolve product/service issues reported by clients in a timely manner;

● Programmed pay rules, accrual policies & work rules for TLM policies; Conducted client implementation and kicked-off, business analysis, functional specification, system configuration, design and testing documentation; Trained clients on products, software clock installation; Help clients develop their skills and confidence to use products with ease; Supported and shadowed clients after implementation. MMC Holding of Brooklyn, Maimonides Medical Center August 2012 – May 2015 Payroll Specialist

● Processed bi-weekly payroll from ADP Workforce Now and E-Time for time and labor; Oversaw managers to ensure that the entire payroll was processed accurately and on time; Managed quarterly and year-end tax process including tax adjustments for W-2 issuance; Performed payroll reconciliations, generated payroll reports on a bi weekly/monthly basis; Implemented a new payroll system- ADP -PCPW/ADP- Etime 1000 to ADP- Workforce Now; Ensured timely and accurate entry and processing of garnishments, liens, benefits, union contributions and other payroll deductions; Reviewed quarterly payroll related tax returns; monitor SUI rate and any state updates. Education: AAS, Computer Science, Monroe College-NY; 1999. Computer Skills: Knowledge of MS Word, MS Excel, ADP-Workforce Now, Kronos Workforce Ready, ADP ETime 1000, Professional for Windows & Attendance, ADP HR System, EV5, ADP Enterprise for Windows, ADP-PCPW, ADP Reports.