Customer Service Patient Care
Resume:
Keiana Young
West Point, MS *****
**********@*****.***
Resourceful professional with over 5 years of Customer Service experience as well as Sales and Retail. Professionalism in workflow management knowing how to efficiently balance multiple competing priorities. Skilled in maintaining confidentiality, multitasking, and scheduling. Work Experience
Patient Care Advocate
Foundever - Nashville, TN
July 2022 to May 2024
Remote Customer service
Scheduling delivery dates for online mail order
Assist with Copay and claims
Benefits overview
Prior Authorizations
Patient care advocate with online pharmacy
CRM SYSTEM
Taking Inbound and Outbound calls
Tech Support Specialist
Kelly Services - Biloxi, MS
August 2021 to June 2022
Tech support specialist for iPhone IOS and MacOS
Inbound calls
Windows
Remote
Customer service
Screen-share
Home Depot Associate
The Home Depot - Biloxi, MS
February 2021 to August 2021
Lumber and appliance sales associate
Brand Associate
Old Navy - Diberville, MS
August 2019 to January 2021
Cashier
Sales associate
Marketing
Education
Associate's of Art in Nursing
East Mississippi Community College - Scooba, MS
Present
High school diploma or GED
Ocean Springs High School - Ocean Springs, MS
August 2014 to May 2017
Skills
• Customer Service
• Sales
• Hospitality
• Technical Support
• Troubleshooting
• Patient Care
• Medical Scheduling
• Insurance Verification
• HIPAA
• Sales analysis (1 year)
• Accounting (1 year)
• Computer skills
• Customer service
• Technical support
• Windows
• Typing
• CRM software
• Cash register
• Microsoft Office
• Microsoft Word
• English
• iOS
• Organizational skills
• Inside sales
• Phone etiquette
• Data entry
• Mac OS
• Medical Records
• Help Desk
Certifications and Licenses
Driver's License
Contact this candidate