Customer Service Risk Management
Resume:
Ebony Walls
*** **** ******* **, *****, Mississippi, 39272, US
************@*****.***
With over 4 years of experience executing system upgrades, project management, process improvements, complex problem solving, and troubleshooting.
Effective worker with a strong understanding of organization and product issues. Financial analysis. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills I possesses.
Code validation skills Data Management
•Order fulfillment
Pricing tool development
Multi-line phone talent
Inspection reviews
Customer service
Credit card processing
MS Office proficiency
Technical support
Report writing
POS systems expert
Recordkeeping strengths
Quick learner
Retail store support
Hardware evaluation
Sales expertise
Shipping procedures understanding
Client assessment and analysis
Good listening skills
Computer proficient
Professional telephone demeanor
Account management
Risk management processes and analysis
Warehousing functions
Key holder experience
Team Leadership
Clerical support
Powerful negotiator
Self-motivated
High School - 2013
Lanier High School - Jackson, MS
Professional Summary
Skills
Education
Customer Service Representative - August, 2022 to April, 2024 Sagility Health - Navi Mumbai, MH
Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products. Used discretion and good judgment when it came to using company materials and supplies. Used a consultative sales approach to understand customer needs and make relevant recommendations. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
Provided each customer with exceptional service by listening to their concerns and answering their questions.
Provided a superior customer experience in order to build a loyal customer base. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Certified Nursing Assistant - August, 2019 to July, 2022 The Orchard - Ridgeland, MS
Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
Gathered information about the client's medical history, including medications, symptoms, and allergies.
Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep informed of changes.
Assisted a number of patients with their mobility and ambulatory care. Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
Turned and positioned patients to maintain comfort and minimize problems. Apartment Manager - March, 2017 to November, 2019
Briarwood Park Apartments - Jackson, MS
Effective lease renewal programs were introduced and monitored by me. Conducted inspections of the grounds, buildings, and equipment on the property in order to identify maintenance issues and coordinate timely repairs.
Examined operational data for its impact on NOI, identified trends, and made recommendations for changes.
Created and maintained reporting and tracking systems for PHAS indicators. Was in charge of disciplinary procedures, performance evaluations, and terminations. Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
Used social media, CraigsList, banners, and signs to advertise vacant apartments. Work History
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