Program Manager Customer Service
Resume:
Ramp HEALTH
PROGRAM MANAGER
Biometric Screening & Testing – Remote 2020 – 2023
Work with a variety of stakeholders, suppliers, and staff.
Provide excellent customer service and act as the liaison between the client, staff, and suppliers to effectively achieve mission goals.
Evaluate program data and analytics to ensure client, supplier and staff populations success metrics are met.
Provide guidance and be a process/technology resource for client, suppliers, and internal departments.
Resolve conflicts and drive issue resolution with customer and all stakeholders.
AFTERSCHOOL PROGRAM DIRECTOR
Whispering Pines Elementary School – Boca Raton, FL 2003 – 2021
Practice and adhere to the Code of Conduct, Mission, and Value Statement of the School District.
Prepare detailed reports while surpassing quarterly targets
Onboarding, Credentialing, Recruiting, training, develop business plans and budgeting analytics
Interpersonal approach to managing a team; fosters communities
Apply complex problem-solving abilities while still providing cost-effective solutions
MATERNAL ADDICTION PROGRAM
MENTAL HEALTH TECH AND MEDICAL ASSISTANT
Plantation General Hospital – Plantation, FL 2011 – 2013
Patient intake and vital signs
Assessed insurance coverage, oversaw front office operations
Secretarial duties; billing and accounting related tasks
Worked closely with registered nurses and provided first-rate assistance
Program director with over 20 years of experience. More than 5 years of involvement in direct patient relations and patient care. An affective Program Manager for the past 2 years and who is a reliable go-getter who enjoys all aspects of program management. Looking to further utilize my abilities by working for an organization that provides growth within a fast-paced and challenging industry.
PROFESSIONAL SUMMARY
PROFESSIONAL EXPERIENCE
EDUCATION
SKILLS
Payroll & Timesheets
Budgeting
Adaptability
Conflict Resolution
Risk & Data Analysis
Customer Service
Organization & Communication
Recruiting & Onboarding
Project Management
Resource Management
B.S. of Health Administration
Broward College
Davie, FL
2024
Diagnostic Medical Sonography
Cambridge Institute of Allied Medical Profession
Delray, FL
2012
Hemodialysis Technician
Progressive Training Center
Pompano Beach, FL
2004
Lauderhill, FL 33319
***********@*****.***
Program Manager
ALEXANDRA VITAL
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