Customer Service Retail Associate
Resume:
Kayla Espinoza
San Juan, TX *****
**************@*****.***
• Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
• Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Authorized to work in the US for any employer
Work Experience
Receiving Associate
Burlington Stores - Pharr, TX
April 2023 to Present
• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Demonstrated knowledge of store products and services.
• Greeted customers upon entering the store and provided assistance.
• Stocked shelves with merchandise according to company standards.
• Organized displays to attract customers and promote sales.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Processed returned merchandise according to company policies.
• Completed transactions in an efficient manner while providing excellent customer service.
• Handled customer complaints in a professional manner.
• Offered suggestions for additional items that may be of interest to customers.
• Assisted with unloading delivery trucks and stocking shelves with new merchandise.
• Inspected purchased items for defects before handing them over to customers.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Cleaned shelves, counters and tables to maintain organized store.
• Organized store by returning merchandise to proper areas and restocked displays.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts. Cashier/Sales Associate
Dollar Tree - San Juan, TX
March 2022 to November 2023
• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Demonstrated knowledge of store products and services.
• Greeted customers upon entering the store and provided assistance.
• Stocked shelves with merchandise according to company standards.
• Organized displays to attract customers and promote sales.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Processed returned merchandise according to company policies.
• Completed transactions in an efficient manner while providing excellent customer service.
• Handled customer complaints in a professional manner.
• Offered suggestions for additional items that may be of interest to customers.
• Assisted with unloading delivery trucks and stocking shelves with new merchandise.
• Inspected purchased items for defects before handing them over to customers.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Cleaned shelves, counters and tables to maintain organized store.
• Organized store by returning merchandise to proper areas and restocked displays.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Promoted to Merchandise Assistant Manager.
Merchandise Assistant Manager
Dollar Tree - San Juan, TX
February 2022 to November 2022
• In charge of receiving truck
• Managed display for the seasons
• Costumer service
• Stocker
•
Education
Some college in Elementary Education
South Texas College - McAllen, TX
Present
Skills
• Cash Handling
• Cashiering
• Display Setup (2 years)
• Stocking and Receiving (2 years)
Certifications and Licenses
Driver's License
Contact this candidate