Customer Service Digital Marketing

Audley Lawrence

**** **** *** ******, ********, NY 11236, 929-***-****, **@*********.***

EDUCATION

St. Francis College, Brooklyn, NY

Master of Science: Management-Digital Marketing GPA 3.8, December 2023 University Of Technology, Jamaica

Bachelor of Science: Entrepreneurship. May 2017

EXPERIENCE

Genera Manage /Owne . LSR Agency: Kingston, Jamaica March 2021-Present

● Manage a sales team of five to recruit students to study overseas

● Create marketing campaigns for the company to increase sales

● Conduct study abroad and Visa consultations

● Complete Visa applications for clients and manage the day-to-day operations of the business Bank Teller. JMMB Bank: Kingston, Jamaica January 2019-April 2020

● Conducted all monetary transactions on behalf of the bank and its clients

● Maintained and managed cash in drawer

● Processed local and international transactions online Sales Representative. National Commercial Bank: Kingston, Jamaica August 2017- January 2020

● Marketed and opened Quisk accounts on behalf of the bank.

● Named Top Sales Representative in Jamaica, achieving 129% of target

● Built and maintained relationships with clients to increase company growth Customer Service Intern. Sagicor Insurance: Kingston, Jamaica Summers 2014,2015, 2016, 2017

● Dealt with customer transactions and queries over the counter

● Updated client information on the company’s systems

● Sorted and filed confidential insurance documents University Intern. C&E Innovations: Kingston, Jamaica January-May 2016

● Created business models and products for companies

● Experimented with new ideas and products to launch in new markets

● Conducted business audits and consultations to assess the growth of businesses Tutor. Community Center: Portmore, Jamaica January 2014-June 2020

● Taught accounting and economics to students sitting for CXC and CAPE Exams ACTIVITIES

● Volunteer, New Dawn Outreach Ministries, Kingston, Jamaica October 2019-Present

● Elected Head of the Finance Committee for University of Technology’s School of Entrepreneurship

COMPUTER SKILLS

● Proficient in Microsoft Word, Excel and PowerPoint; Google Docs, Sheets and Slides

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