Administrative Assistant Customer Service
Resume:
Dayshia Edwards
Brownsburg, IN *****
**************@*****.***
My objective is to acquire a position with the potential for advancement where I can utilize my knowledge and experience.
Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
Bloom Insurance Agency - Bloomington, IN
September 2022 to Present
Assisting participants with their medicare enrollment process and with any questions or concerns. CSR - Customer Service Representative
Willis Towers Watson - Remote
September 2021 to Present
Assisting participants with their medicare enrollment process and with any questions or concerns. Administrative Assistant/Guard
Champion National Security, Inc. - Lebanon, IN
September 2019 to September 2020
CHAMPION NATIONAL
SECURITY.
Checking in vendors
keeping daily logs
Temperature Screener
Volt - Lebanon, IN
May 2020 to August 2020
Screened workers before they entered the facility
Receptionist/Administrative Assistant
PENSKE CHEVOLETE & HONDA - Carmel, IN
January 2015 to April 2016
Assisted customers with their automotive needs.
Crown Staffing Services Temp POS
Call Center for U.S. Mint - Indianapolis, IN
2012 to 2014
Indianapolis, IN
Avon, IN
Disc Jockey
Ultimate Sounds - Brownsburg, IN
2008 to 2012
• Providing entertainment for various venues
• Technical support with audio equipment
CNA - Certified Nursing Assistant
Heartland Healthcare Manor - Avon, IN
January 2006 to September 2008
CNA
• Daily interactions with patients and families
• Medical support throughout the day or night
Cashier
Dollar Tree - Brownsburg, IN
2005 to 2007
I helped customers with their purchases and cash-outs Education
Technical Certification in Paralegal Studies
Ivy Tech Community College - Indianapolis, IN
December 2020 to Present
AAS in Paralegal Studies
Ivy Tech Community College - Indianapolis, IN
December 2018 to December 2022
Google IT automation with python certification in Python Coursera
March 2022 to May 2022
Google IT support specialist certification in IT support March 2022 to May 2022
Phlebotomy Certification in Phlebotomy
MedTech College-Greenwood Campus
June 2008
Skills
• Administrative Experience
• Legal Research
• QuickBooks
• POS
• Legal Drafting
• Microsoft Outlook
• Writing Skills
• Case Management
• Proofreading
• English
• Adobe Acrobat
• Personal Assistant Experience
• Sales
• Insurance sales
• Customer service
• Analysis skills
• Technical support
• Cash handling
• Legal research
• Research
• Python
• Front desk
• Proofreading
• Typing
• VPN
• Computer skills
• 4G/LTE
• POS
• Account management
• Communication skills
• English
• Bilingual
• Customer support
• Microsoft Excel
• Data entry
• Telemarketing
• Outbound calling
• Upselling
• Spanish
• Contracts
• Paratransit
• Call center
• Organizational skills
• Insurance verification
• Time management
• Motivational interviewing
• Cold calling
• Banking
• Financial concepts
• HR sourcing
• Patient care
• Recruiting
• Negotiation
• Multilingual
• Phone etiquette
• Basic math
• Marketing
• Training & development
• Mac OS
• Microsoft Word
• HIPAA
• Microsoft Office
• Clerical experience
• Workers' compensation law
• Filing
• Documentation review
• Behavioral health
• Software troubleshooting
• Windows
• Active Directory
• B2B
• Accounts receivable
• Administrative experience
• Computer literacy
• Dispatching
• Logistics
• FTP
• Medical management
• Writing skills
• Conflict management
• Medical terminology
• Caregiving
• Home care
• Senior care
• Assisted living
• Epic
• Medical office experience
• Healthcare management
• Microsoft Outlook
• Loan origination
• Google Suite
• Outside sales
• Retail sales
• Nutrition
• DME
• Accounting
• Home health
• Medical billing
• Office experience
• Customer retention
• External recruiting
• Microsoft Dynamics Navision
• Salesforce
• ROI
• ERP systems
• Problem management
• Customer relationship management
• Industrial equipment
• Order fulfillment
• Pet care
• Animal care
• CRM software
• Medicare
• Urgent care center
• Paralegal experience
Certifications and Licenses
Driver's License
Life & Health Insurance License
Insurance Producer License
Property & Casualty License
Health Insurance License
Life Insurance License
Assessments
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Inside sales — Proficient
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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