Assistant Manager / Customer Relations
Resume:
Tracey M Bourque
Lake Charles, La.*****
**************@*****.***
Actively seeking employment in Management. I have over 8 yrs experience of impeccable Customer Service Skills in addition to Sales. I am a motivated, hard working Team player with a minimum of 5 yrs Upper Management experience in both Food Service and Retail Industries! I am currently Manager Safe Serve Certified, Food Handling Certification and a valid Louisiana Bar Card. I have great Leadership skills and work well with others! I stay alert and pay close attention to detail in the work place. I’m familiar with the Louisiana Employment Laws. As well, I implement all guidelines set before me by my Employer and the State of which I am employed. I’ve worked all over the Baton Rouge Regional Área following a 9-12 month medical leave, then returning to work to resume my duties as the Assistant Manger/ Service Manager/General Manager in Training. After several tragic events of death in my family in a short period of time I decided to part ways with Baton Rouge, LA. Regional Área and transfer to Lafayette, LA Regional Area to show the dedication to my company. I’ve worked as a Assistant Manager(on a As Needed basis) and (extra hours) at several different locations upon request where Management was necessary. Florida Blvd ~Starring Lane~ Government Street locations in Baton Rouge, LA. Walker, LA. Prairieville, LA. Crowley, LA. Dutchtown, LA. Scott,LA. and Eunice, LA. are some of the locations I’ve worked diligently at.
My schedule is very flexible and my availability is open due to being new in the Lake Charles area. I believe there is No “I” in “TEAM” and as a Team we are:
“ONE BAND, ONE SOUND”.
Please allow me the Opportunity to Lead Your Company according to the Guidelines you set forth with integrity and Success. Be assured that all policy and procedures will be followed and Strictly enforced! Willing to relocate to: Sulphur, LA-Jennings, LA - Lake Charles, LA Authorized & Qualified to work in the US for any employer in any work environment. Authorized to work in the US for any employer
Work Experience
Assistant Manager/Service Manager/General Manager in Training Popeyes Louisiana Kitchen - Baton Rouge, LA
October 2020 to August 2023
• Daily and complete weekly store Inventory, counts, variance of projected vs actual sales, Labor and speed of service. Completed and ability to access the Aloha system including, on-boarding new employees, setting up (RBI) Restaurant Brand International and the Training Academy for all employees to ensure the proper protocol, preparations are taken while being prepared for guest. Interviews, hiring and schedules for other managers and crew members. Banking/deposits/ cash handling/payroll approval and Safe verification opening, mid and closing shifts . As an Assistant Manger job does require one to be Acting General Manager when he or she is not available. Timely opening and closing to be fully operational for the next shift. Training crew members ( hands on if time permits) also cross train in other areas! Efficient on Brand Standards, Batter/Fry, fast, accurate and friendly service to all guest, cashier, times for holding and discarded products, opening prep as well closing to setup the next shift for success, overrides and discounts when applicable. Beating projected to sales, by upselling current and new menu items. I’m available to crew members and other managers by phone if I can’t be present! Smile and welcome each and every customer to your location. I specialize in Excellent customer relations and the ability to diffuse a multitude of situations, leaving my guest with a smile and satisfaction. I’ve supervised anywhere from 4 to 15-20 people per shift (depending on location, forecasted sales, shift and speed of service)I am also Manager Safe Serve Certified and Food Handling Safety Certified. I have at least 5 yrs of experience protecting Assets/Products, Loss Prevention, Security and assistance in and knowledge of budgeting for business.
I also have Retail Management experience of at least 5 years. I was a Lead Sales Associate and later promoted to Department Manager.
I am qualified to supervise and operate Fully in any environment. Business Owner/Operator
BedroomKandi by Tracey & Classy Carmie Co. - Gueydan, LA May 2015 to October 2020
• Sole Proprietor Ownership
• Novelty Retail Shop with an Active Website to order products from the convenience of your home
• Inventory counts bi-weekly for accurate ordering. Monthly inventory done 10 days prior to end of month.
• Keep accurate inventory of what we had in stock to make sure I had the Best Selling Items on hand for customer satisfaction
• Bedroom Kandi by Tracey provided High End Quality products including numerous Pleasure pieces, Bath, Body, Skin Care products and eventually the introduction to Bedroom by Tracey’s Makeup for Women. Also offering Eros a Unique Specific line of Care Products enhanced with Pheromones for Men. The Eros line caters to a Man from his Head down to his toes. Hair and Body Shampoo, Conditioner, Body Spray, Beard Care conditioning oil and Stamina oil also
• Hosting scheduled Private (RSVP) and General Parties to Showcase and Sale our products
• Customizable Candles, Signature bath Bombs, Bath, Body, Skin Care Products with essential oils, to Satisfy the “You in You Therapeutic Experience” you deserve; Exclusively by Classy Carmie Co.
• Purchasing/ Ordering
• Creative Arts used in Packaging
• Direct Sales
• POS
• Windows
• Microsoft Word/ Excel
• Display in Shop and display photos for my Webpage for convenient ordering
• Private demonstrations and sampling of our products, in the convenience of your home, presentation done by myself,Tracey or one of 2 Knowledgeable & Experienced associates (trained by me) for a Travel fee and guarantee purchase of $150 or more while receiving a free Thank you gift for using this Service
• Budgeting/ Profit based margins
• Payroll/ Commissioned Sales
• Loss Prevention
• Current education on all products! Some organic, some natural
• Interviewing/Hiring and Training
• Promotion/ Promotional Packaging
• Pricing with convenience to the Quality of the products and services
• Leadership
• Cleanliness
• Excellent Customer Relations and Service Skills
• Banking/ Deposits
• Safe verification of Funds upon Opening and Closing the Shop
• Professional and Confidential
• Responsible for creating and keeping an upbeat atmosphere for my associates and customers
• Time Management/ Scheduling
Server~Banquet Server/Waitress/ Cocktail Waitress
Sullivan's Steakhouse - Baton Rouge, LA
January 2018 to September 2020
• Fine Dining to the Elite. Maintain the Privacy and Identity of our Guest
• Cocktail Waitress, which on occasion was conducted with Live Entertainment
• Louisiana Responsible Vendors License
• Baton Parish Alcohol Bar Card Certified
• Server on Floor & Bar Area
• 2 Years service experience in Fine Dining
• Hostess and Banquet Style Server for Private engagements
• Providing an Extraordinary High End Dining Experience to our Patrons
• Sommelier in Training with ability to offer Accurate Wine Pairing for Lunch/Dinner or Brunch Education
4 yrs of College in General Studies/Business Administration/ University of Louisiana at Lafayette - Lafayette, LA January 2001 to August 2005
Skills
• Aloha POS (4 years)
• Retail Management (4 years)
• POS (6 years)
• Upselling (5 years)
• Payroll (5 years)
• Micros POS (4 years)
• Time Management (5 years)
• Employee Orientation (6 years)
• Merchandising (6 years)
• Food Handling (5 years)
• Profit & Loss (4 years)
• Management (6 years)
• Retail Sales (6 years)
• Cash Handling/ Banking/Deposits (6 years)
• Microsoft Excel (5 years)
• Interviewing (6 years)
• Assistant Manager Experience (5 years)
• Restaurant Management (5 years)
• Microsoft Word (8 years)
• Purchasing (5 years)
• Store Management Experience (6 years)
• Management (6 years)
• Leadership (7 years)
• Food Safety (5 years)
• Loss Prevention (6 years)
• Recruiting (3 years)
• Kitchen Experience (5 years)
• Banquet Experience (3 years)
• Quality Assurance (6 years)
• Forecasting (5 years)
• Direct Sales (6 years)
• Budgeting (8 years)
• Bartending (2 years)
• Casual dining experience (4 years)
• Host/Hostess (5 years)
• Serving Experience (6 years)
• Labor Cost Analysis (5 years)
• Sales Management
• Pricing (5 years)
• Business Development
• Fine Dining Catering~ Serving & Hostess (2 years) Certifications and Licenses
Manager Safe - Serve Certified
Present
Food Safety Certification
Loss Prevention Qualified
Driver's License
Louisiana Responsible Vendors Alcohol
Louisiana Bar Card Certified
March 2021 to March 2024
Contact this candidate