Customer Service Project Management

MGBEOWULA IKENNA EMMANUEL

COMPUTER SCIENTIST

Address: No 13 Okuru Aba, Off Enugu Express Way Abia State. Phone: 070********, 081******** Email:**********@*****.*** Linkedin:https://www.linkedin.com/in/ikenna-emmanuel-13435822a Gender: Male Marital Status: Single

OBJECTIVE:

multi-talented individual with vase knowledge, experience and skills in both administrative role, management, and client relation. Also skilled in leadership, organization, supervising and mentorship, with strong communication personality, who loves to collaborate, with cooperate and government establishment. PERSONNEL SKILLS ICT AND OTHER SKILLS

Time management Basic And Advanced ComputerSkill

Mathematical skills SEO (Search Engine Optimization) Writing PMP(Project Management Professional)

Problem solving Office Administrative Management

Organization Computer Hardware And Networking

Customer service Data Analytics

Active listening Business Analysis And Process Management Communications kill Project Manager

Work Ethics

Professionalism

Creativity

Presentation skill

PROFESSIONALANDNATIONALCERTIFICATE:

1. Nysc Discharge Certificate

2. Certificate On Social Service

3. Certificate On Management And Organization

4. Certificate On Basic And Advanced Computer

5. Certificate On Presentation

6. Certificate On Project Management 101(CPPM-GAQM) 7. Data Analytics Professional Certificate

EDUCATIONALQUALIFICATIONOBTAINEDWITHDATES:

2015-2019 Bachelor in Computer Science, Michael Okpara Federal University last GP4.85

Work Experience

Admin Officer / Customer Service at JMG & JAMARA HOME 2022–2024 1. Creating, managing, development and monitoring various companies website and social account.

2. interact with customers, client, and potential client to who they are and what deliverables they expect from the company.

3. develop and implement monthly plan for monitor, supervising reviews and report per month.

4. Creating new users using customer devices and teaching them the know- how.

5. human resources management through assets register update and maintenance of record of assets.

6. human resources management from the centre, including locum scheduling and management, creating files for newly employed members as appropriate while ensuring time submission of report.

7. Testing New Technologies and teaching know how. 8. Responding In timely Manner to Service Issue and Request. Administrative Officer 2019-2022

Worked With New Harvest Nigeria Limited As An Administrative Officer To Perform All Administrative and Clerical Duties Necessary For Effective Office Management. Duties Include;

1. Typing, Formatting Document for Customers And Company Use 2. Assisting Customers with Activities like Document Arranging. 3. Systematically Filing Important Company Document 4. Assisting HR Department with Job Posting and Interviews 5. Answering Telephone Calls, Responding To Queries and Replying Emails 6. Prepare Reports And Presentation With Statistical Data As Assigned. 7. Forwarding All Correspondence Such As Letters And Packages To Staff Members.

Inventory Officer and IT Support 2017-2019

1. Oversees Team of Inventory

2. Device Ways to Optimize Inventory Control Procedures 3. Use Software to Monitor Demand And Document Inventory 4. Analyze Data to Anticipate Future Needs.

5. Collaborate with Warehouse Employee And Other Staff Ensure Business Goals Are meet.

6. Providing Technical Support across the Company. Computer Hardware and Networking 2016-2017

Worked with Computer Hub Lagos, Gozy Computers Aba 1. Installation and Configuration of Computer Hardware and Software 2. Repair of Computer Hardware such as Motherboard, Computer Chargers and Mouse.

3. Installation and Monitoring of Network such as LAN, WLAN and WAN. 4. Managing and maintaining of Network Hubs.

5. Replacing of Computer Components like RAM, Screen, Keyboard etc. Hobbies and Interests Referee:

Reading, Travelling And Innovation. Available On Request

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