Customer Service Representative
Resume:
Cecelia Smith
CUSTOMER SERVICE REP / SPECIALIST
Cleveland Heights, OH 44118
***********@*****.***
Energetic and reliable office manager skilled with working with a diverse group of people. Customer Service Representative - Client Relations - Data EntryHighly enthusiastic customer service representative with 10+ years client interface experience. Motivated customer service representative with over 3 years retail experience in a past-paced environment. Personable and responsible Cashier with 10+ years of experience working in fast-paced environments. Solid team player with great positive attitude.
I am very skilled, Focused, Deadline driven, Consistent, Organized and very Productive.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines. Multicultural awareness with a high level of adaptability. Energetic, results-oriented team- player eager to bring my strong administrative skills to a growing company in [industry] who needs top-level support.
Skill Highlights
• Problem resolution • Cold Calling
• Meet deadline • Project DevelopmentAble to work independently
• Critical thinking • Comfortable with repetitive motions
• Meets/exceeds goals • Multi-tasker
• Self-starter • Administrative support
• Project planning
• Typing 85 WPM
• Meeting deadline
• Microsoft Office skills
• Filing and data archiving
• Strong organizational skills
• Excellent communication skills
• Store maintenance
• Top sales performer
• Telephone inquiries
• Customer service
• Credit card processing
• Telecommunication skills
• Order Processing
• Staff development/training
Core Accomplishments
Customer Assistance
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Inside Sales
• Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.
• Served as communication link between engineering consultants, MIS management and staff. Computed Data Reports
• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Event Planning
• Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Multitasking
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and
billed accordingly.
Customer Service
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Entry
• Reviewed and updated client correspondence files and scheduling database. Human Resources
• Recorded and filed employee benefit, salary and annual evaluation information. Reporting
• Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Bankers Financial Corporation - Saint Petersburg, FL September 2021 to Present
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives Customer Service Representative
Bankers Financial Corporation - Saint Petersburg, FL September 2019 to Present
Respond to incoming policy calls, questions, or concerns . Actively convey underwriting guidelines to agents binding new risks and submitting policy changes on existing risks. Answer policy questions and provide policy information to all interested parties. Demonstrate an understanding of problems and concerns of others through superior customer service skills. Maintain expert knowledge of multiple underwriting guidelines, processing procedures and systems for assigned products and services. Troubleshoot problems and identify differences between similar items, while utilizing product and system knowledge in making logical, quality decisions to ensure accuracy and efficient flow through the processing system.
Appliance Specialist
The Home Depot - Saint Petersburg, FL
February 2015 to Present
customer service, sales, Data entry, money handling and service calls. Helping customers with appliance knowledge and setting up appointments and leads for other home or work needs. Flooring Sales Specialist
The Home Depot - Saint Petersburg, FL
February 2015 to Present
Serves as the store expert in the Flooring department by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Customer Service Rep
Aarons Sales and Lease - Cleveland Heights, OH
October 2007 to April 2012
Ohio
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating a 12% growth in revenue.Earned "Top Seller" for two consecutive quarters in 2007. Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Maintained up -to-date knowledge of store policies regarding payments, returns and exchanges.Provided an elevated customer experience to generate a loyal clientele. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Achieved high sales percentage with consultative, value-focused customer service approach.Worked under strict deadlines and responded to service requests and emergency call-outs.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Cross-trained and provided back-up for other customer service representatives when needed. Maintained cleanliness and presentation of stock room and production floor. Monitored cash drawers in four checkout stations to ensure adequate cash supply.Handled cash stock and inventory balances.Helped drive sales goals and achieve monthly quota figures.Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Processed accounts receivable and accounts payable. Dietician
Fairview Hospital - Cleveland, OH
May 2006 to October 2007
Apportioned and served food to facility residents, employees, or patrons Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.Organized, updated and maintained over 200 patient charts. Preparing Daily meals for Patients and supplying them with nutritional meals. Barista/Customer serivce
Starbucks - Cleveland Heights, OH
March 2001 to May 2006
Job duties consisted of Making and Preparing drinks, Excellent customer service skills. Greeting customers and keeping the store in great condition. Operating and handling cash and great phone and computer skills.
Education
High school or equivalent
Skills
• Accounting (4 years)
• Customer Service (10+ years)
• Sales (10+ years)
• Data Entry (9 years)
• Cleaning (10+ years)
• Phones (9 years)
• Solution Selling (8 years)
• Multi-Line Phone System (9 years)
• Assembly (9 years)
• Project management
• Microsoft Office
• Microsoft Excel
• Human resources
• Computer skills
• Administrative experience
• Communication skills
• Live Chat
• Multi-line Phone Systems
• Order Management System
• Inside sales
• Organizational skills
Awards
Homer award
July 2016
This award is giving for going above and beyond in customer service. Also for giving help to management when they needed assistance with helping solve a customer's issue. The Homer award
August 2016
Specialist of the month
Homer Award
January 2017
Top sales. Customer survey winner
Certifications and Licenses
driver's license
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