Technical Support Specialist

AADITH PREETHAM NANDAGOPAL

+1-289-***-**** Mississauga, Canada L5V 3A3 **************.**@*****.*** LinkedIn Profile PROFESSIONAL SUMMARY

TECHNICAL SUPPORT SPECIALIST PROGRAMMING ENTHUSIAST Highly motivated and results-oriented IT professional with 1+ years of experience as Security Analyst. Proven ability to manage virtual environments, storage solutions, and server infrastructure, ensuring optimal performance and security. Proficient in computer hardware, software, and networking concepts with a passion for staying updated on the latest technological advancements. Possesses a strong understanding of computer systems, hardware, software, and holds ISC2-CC certification.

TECHNICAL SKILLS

Microsoft Office 365(Word, Excel, PowerPoint, Outlook) NetApp FAS, SAN, NAS, iSCSI, RAID configurations Windows 7 & 10 Linux VMware vSphere, Hyper-V) AWS Fundamentals TCP/IP, VLANs, subnetting, IP routing, network troubleshooting Server and switch installation/configuration/maintenance Access control, user permissions, system hardening VM performance issues, storage bottlenecks, file share access PowerShell, Bash SOFT SKILLS

Strong written and verbal communication skills Can-Do attitude Self-Motivated Goal Driven Easy going Collaborative Diversity and Inclusion Teamwork Dynamic Progressive Innovative

Interpersonal Problem Solving Self Starter PROFESSIONAL EXPERIENCE

Cybersecurity Analyst, Sentry Ark, Chennai, India. April 2022 - August 2023

• Demonstrated comprehensive knowledge of cybersecurity tools and principles, including network design, security, authentication, authorization techniques, and encryption protocols, providing strong support to teammates.

• Worked with cross-functional teams to manage projects and meet regulatory requirements, ensuring effective collaboration and compliance.

• Provided technical support to internal users, resolving a wide range of computer software and hardware issues. Troubleshoot software installation problems, diagnose network connectivity issues.

• Managed a virtualized environment of 200+ VMs utilizing VMware vSphere

• Provisioned and configured new servers and virtual machines

• Performed routine maintenance and troubleshooting of servers, storage, and network infrastructure

• Automated repetitive tasks using PowerShell scripting

• Implemented and maintained security best practices across all systems

• Collaborated with developers and other IT staff to resolve technical issues

• Mitigated storage volume space issues and optimized performance CERTIFICATIONS

• Certified in Cybersecurity - ISC2

• Pentesting Principles – TryHackMe

• AWS Fundamentals

• General Linux Administration

• Responsive Web Design

EDUCATION

Lambton College, Mississauga 2023 - Present

Cybersecurity and Computer Forensics – Co-op

Familiarization of Concepts like Cross site scripting, DDos, Vulnerability Scanning and Linux Operating Systems and Command line Interface, GDPR, HIPAA, ISO 27001, or NIST Cybersecurity Framework.

SRM UNIVERSITY- India

B.Sc. Computer Science,

Established a website where consumers may operate a marketplace to hire advocates online. PROJECTS

1. Compilation and Finalization of Network Security Report for Client’s Prototype Website

Analysed test results to identify vulnerabilities in the client's website and assessed their potential impact.

Compiled a comprehensive network security report, clearly documenting identified vulnerabilities and recommending remediation actions.

Ensured clarity and accuracy through an internal review process and incorporated client feedback for final validation.

Delivered the finalized report, providing the client with a thorough understanding of their website's security posture and steps for improvement. 2. SecruGuard Network Monitoring System Implementation

Developed and implemented a custom network monitoring system, SecruGuard, to bolster DDoS attack resilience and enhance real-time security monitoring.

Successfully set up real-time security monitoring with scalability and seamless integration with existing systems and infrastructure.

Improved detection capabilities, reduced downtime, and strengthened the security posture against DDoS attacks.

Ensured optimal network functionality during and after DDoS attacks through effective mitigation measures.

Acknowledged feedbacks to improve the community for future endeavours. VOLUNTEER EXPERIENCE

Community Cleanup, Barondale Drive, Mississauga [11/17/2023]

Participated in a community cleanup initiative to enhance the local environment.

Collaborated with community members to clean and beautify the Barondale Drive area.

Demonstrated dedication to community service and environmental sustainability.

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