Customer Service Senior
Resume:
Rosa I. Arzate
Moreno Valley, CA 92553
**********@*****.***
Objective: Highly trained Senior Merchant Representative seeks to obtain a position as a Senior Merchant Representative with a reputable Financial Institution, where I can provide high Customer Service using my extensive experience.
Experience:
August 2017- April 2024
East West Bank / Ontario
Senior Customer Service
●International & Domestic Wire Transfers
●Order Checks, Debit ATM cards, Stop Payment thru Argo System
●Place holds thru IBS System
●Monthly Certification
●Process ATM, and Night drop Deposit
●Vault and ATM balancing, Add Cash to ATM
●Handle Deposits, Withdrawals and transfers between accounts, thru teller Insight System
●Check cashing, cashier’s checks and loan payments thru teller Insight System
●Account Research, Reconcile debits and credits
●Exchange and Order Foreign Currency thru GFX System
●Incoming and Outgoing Shipments
●Order branch cash thru Dumbar System
●Scan tellers Daily Work and Review Branch Report
●Scanning new accounts documents
●Process Large Currency Transaction Report
●Provide Gift Cards, Changes of Address
●Open New accounts: Personal and Business
●Allow customer access into their Safe Deposit Box
November 2006 - January 2017
Citizens Business Bank/Upland
Senior Merchant Representative #3
●Domestic & International Wire Transfers
●Provided cashiers and travel checks
●Ordered checks and monthly certifications
●Exchange foreign currency
●Ordered branch cash thru Brinks
●Allowed customers access to their safe deposit boxes
●Deposit and Cashed payroll checks
●Savings and Checking Accounts Withdrawal thru Premier System
●Processed ATM and Night Drop Deposits
●Balanced Vault, ATM / Balance Teller Cash Recap
●Handle Transfers between Accounts, processed loan payments
●Holds/Stop payments thru Navigator System
●Account Research thru Director system
●Processed and scan daily teller work
●Processed Currency Transaction Report
●Incoming/outgoing cash shipment
●Train new tellers / process courier bags
●Redeem savings bonds
1995-2006
Orange National Bank
Customer Service
●Wires Transfer / Domestic & International
●Stop Payments/Holds
●Switch Operator
●Teller/Open Safe Deposit Box
●Non-Post
Additional Skills:
●Fluent in English and Spanish
●Proficient in the following system applications:
●Outlook
●Microsoft Word
Education:
Anaheim High School
811 W. Lincoln Ave
Anaheim, CA. 92805
High School Diploma: 1987
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