Support Specialist Desktop
Resume:
Carlos Almodovar
Miramar, FL *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Dedicated IT professional with over a decade of experience in system administra on, network management, and technical support. Proven exper se in Microso 365 administra on, IT help desk opera ons, and Audio-Visual systems integra on. Adept at troubleshoo ng, hardware/so ware deployment, and ensuring op mal IT infrastructure performance. Work Experience
E-tech Manager SpareZ - Davie, FL March 2023 to Present
• Spearhead Microso 365 administra on, IT help desk, and Audio Visual systems integra on.
• Manage network opera ons, POS systems, electronic gaming, and sound/ligh ng setups. Desktop Support Specialist Industry Fin Tech - Aventura, FL June 2022 to December 2022
• Provided comprehensive support for Microso 365, Windows/Mac/iOS environments.
• Configured and maintained Audio Visual, VoIP, and teleconferencing equipment.
• Remote support via ConnectWise ScreenConnect.
• Inventory management in Cisco Meraki.
IT Support/Help Desk Technician NaturalData - Sunrise, FL March 2022 to June 2022
• Managed hardware mass deployment, including OS imaging, and logis cs.
• Conducted so ware configura on, troubleshoo ng, and provided end-user support.
• Collaborated with American Express on a contract basis. IT Systems Support Analyst Insight Global - Plantation, FL January 2022 to March 2022
• Programmed, prepared, and deployed mobile device fleets, ensuring remote management and end-user support.
• Procured and distributed computer hardware.
• Executed tasks under a contract with DHL.
System Administrator SubSeven - Granby, CT June 2019 to May 2021
• Orchestrated computer networks infrastructure management, providing remote support and server maintenance.
• Conducted configura on, installa on, and maintenance of custom hardware and so ware.
• Managed troubleshoo ng, repairs, upgrades, firewall, secure access, IP camera/NVR security systems, and Audio Visual equipment/media streaming and delivery.
• Executed network cabling tasks (CAT5, CAT6) for LAN/WAN/WiFi. IT Manager Hartford Springfield Auction Co-Op - East Granby, CT January 2011 to June 2019
• Led all technology, security, and media opera ons at a vehicle auc on, overseeing user networks across mul ple sites.
• Integrated sales, accoun ng, and service departments.
• Oversaw installa on and maintenance of all hardware/so ware systems and designed and monitored security and A/V equipment.
Server Build Technician Whalley Computer Associates - Southwick, MA November 2007 to December 2009
• Built, tested, packaged, and shipped servers for Dell/EMC. Educa on Micro Computing Technician in Information Technology Password SmarTechnology - San Germán, PR
Languages
• English - Fluent
• Spanish - Fluent
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