Customer Service Help Desk

CHAIN MENDEZ RINCON

Bronx, New York ***** 646-***-**** **********@*****.***

Professional Summary

Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Skills

Hardware Upgrades

Tracking and Documentation

Help Desk Support

Microsoft Certification

Computer Hardware Knowledge

Diagnosis Support

Microsoft Windows and Office

User Experience

Software Evaluation

Technical Troubleshooting

User Support and Troubleshooting

Application Support

Hardware and Software Repair

Work History

IT Specialist 11/2015 to 11/2021

US Army – New York, NY

Configured hardware, devices and software to set up work stations for employees. Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Maintained servers and systems to keep networks fully operational during peak periods. Removed malware, ransomware and other threats from laptops and desktop systems. Monitored systems in operation and input commands to troubleshoot areas. Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.

Devised solutions to operations issues related to working closely via phone, email, live chat and web teleconference.

Anti-terrorism 01/2017 to 08/2021

JTF-ES – New York, NY

Conducted interviews with complainants and witnesses to substantiate or support allegations of fraud and abuse.

Conducted projects to detect fraud, waste and abuse. Evaluated individual's trustworthiness for access to classified information. Assisted with collecting and developing information from variety of sources. Developed probable cause to enable government to pursue seizure warrants, temporary restraining orders, civil complaints and forfeiture counts against targeted parties. Prepared documents, exhibits and schedules for criminal prosecution of economic fraud cases in court of law.

Sales Associate 01/2016 to 11/2018

Chloe's Soft Serve – New York, NY

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Education

No Degree: Computer And Information Sciences

BMCC - New York, NY

Certifications

Certified in Fiver Wiring

Certified in CLS

Certified in A+

Certified in NET+

Certified in Mixology

Certified in CLS

Languages

English

Full Professional

Spanish

Full Professional

Contact this candidate