Customer Service Representative, Human Resource Assistant, Catering Ma
Resume:
GURLEEN
KAUR
*****.**.**@*****.***
Brampton, ON L7A
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
Burrito Boyz - Catering Manager
North York, ON • 01/2024 - 04/2024
Burrito Boyz - Customer Service Representative
Vaughan, ON • 04/2023 - 12/2023
ACME Corporation - Human Resources Assistant
Punjab, India • 07/2021 - 06/2022
WORK EXPERIENCE
Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
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Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
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• Hired and trained both permanent and temporary staff members. Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
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Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
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Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
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Improved customer satisfaction by providing friendly and efficient service at the register.
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Provided exceptional customer service, addressing concerns or issues promptly and professionally.
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Enhanced team productivity by maintaining a clean and organized workspace for crew members.
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Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
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Managed approximately 30 incoming calls, emails and faxes per day from customers.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
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• Supported talent acquisition efforts by screening resumes, SKILLS
• Critical Thinking
• Collaboration and Teamwork
• Strategic Planning
• Conflict Resolution
• Supply Ordering and
Management
• Team Leadership
• Problem-Solving
• Training and Onboarding
• Inventory Management
• Customer Service
Lambton College of Applied Arts
And Technology
Mississauga • 05/2024
Post-Degree Certificate: Business
Management - International Business
BBK DAV College For Women
Punjab, India • 05/2021
Bachelor of Commerce: Financial
Management
EDUCATION
scheduling interviews, and performing reference checks for prospective candidates.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
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Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
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Supported HR Manager in strategic planning sessions focused on organizational development and growth.
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Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
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