Human Resources Operations Manager

SHELBY WALKER

*** ***** ***** *****, ********, TN 38362

Cell: 731-***-****- ***************@*****.***

PROFFESSIOAL SUMMARY

SKILLS

REFERENCES

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

® Operational and Strategic management

® Exceptional interpersonal communication

® Efficient multi-tasker

® Budgeting and Financial management

® Analytical problem solver

® Recruitment/ Staffing

® Business to Business Sales

References available upon request.

WORK HISTORY

Current

Regional Operations Manager

Aspen Dental- Syracuse, NY

® Introduced new vendor relationships to create more effective processes with less departmental and corporate errors, and increase quality rankings within the department.

® Developed operating budgets to ensure profitability of the region while improving customer satisfaction.

® Proposed and published metrics and KPIs to be incorporated into the monthly financial and scorecards.

® Recruited, developed, and retained qualified staff, as well as trained up to 40 new staff members.

® Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

01/2014- 01/2016

Operations Manager

Aspen Dental- Jackson, TN

® Managed a $1.5 million annual operating budget, surpassing revenue goals four consecutive quarters.

® Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

® Supervised and managed the daily activities of a clinical team consisting of 20 physicians, dental assistants, and support staff.

® Increased revenue by 15% within the first year as Operations Manager.

® Identified and resolved patient billing and payment issues.

® Originated, reviewed, processed, closed and administered customer loan proposals.

02/2010 to 04/2014

Accounts Payable Manager

Hill Boren Law- Jackson, TN

® Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

® Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

® Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.

® Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.

® Established a QuickBooks accounting system to reflect accurate financial records.

® Boosted website traffic by 60% by creating an integrated social media strategy,

EDUCATION

Current

Business: Concentration in Healthcare Management

Bethel University- Jackson, TN

ACCOMPISHMENTS

•Boosted sales revenue by $1 million from 2016 to 2017.

•Exceeded targeted sales goals by 10% for 10 months in a row.

•Advanced from Office Manager to Regional Manager within 2 years due to exceeding revenue goals.

•Reduced department expenditures by 10% over a one-year period.

•Entrepreneur of the Year- 2016

•Leadership Award- 2016

•#1 out of 150 Regional Managers on Balance Score Card- 2017

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