Human Resource Client Relations

PROFESSIONAL PROFILE:

A client-service expert who through my professional journey has demonstrated exceptional client relations skills aimed at achieving exceptional levels of client satisfaction and retention. This I achieve by exuding empathy, collaboration and providing a solution, always.

I am an innate problem-solver and decisive decision-maker. My colleagues laud me for being detailed-oriented, dependable and an initiator who lives by the core values of integrity, honesty and openness. I am passionate about people development and steadfast in goal setting and achieving.

I continue to bring an invaluable experience to all institutions that I am associated with while I journey on a career path in Human Resource and Operational Management intending to transform work cultures, making them healthy, positive and cohesive.

SPECIALISED SKILLSET

Excellent Interpersonal Communication

Critical and Analytical Thinking

Excellent at Working in Teams

Time Management and Multitasking

Fair Computer Knowledge

EDUCATION AND CERTIFICATIONS

Business Administartion, Banking and Financal Services, International Business June 2008

University of Technology Jamaica (Degree Awarded)

PROFESSIONAL EXPERIENCE

Business Support Officer Lv 1 June 2017 to Present

JMMB Group

-Prepare Bank Statements in a timely manner

-Process transactions for clients accurately and efficiently

-Respond to email within 24-48 business hours

-Provide support to financial managers.

-Manage and balance daily Client Outgoing Payment System (COPS)

-Maintaining an efficient back-office support

Project Officer December 2015 to May 2017

JMMB Investments

-Assisted with the migration of direct systems and applications.

-Merge clients onto one central system

-Respond effectively to changes in project requirements by recalculating deliverables.

-Maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

-Adjusted project plans to account for dynamic targets, staffing and operational specifications.

Personal Banking Representative September 2008 to September 2014

Bank of Nova Scotia

-Promoted financial productst by maintaining excellent seevice offering knowledge.

-Assisted customers with setting up and/or closing accounts, completing loan applications and signing up for new services.

-Worked closely with management to strategize sales techniques to increase branch’s profitability and excellent customer service.

-Network to increase a client base and encourage existing clients to expans financial portfolios.

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