Customer Service Representative

Crystal Manning

*************@*****.*** 214-***-**** Dallas, TX

SUMMARY

Seasoned Customer Service Representative with 7 years of experience seeks a Remote role. Skilled in managing high-volume calls, CRM documentation, and problem-solving. Proficient in Salesforce and maintaining confidentiality; consistently met performance benchmarks. WORK EXPERIENCE

HealthEquity Dallas

Customer Service Representative Feb 2020 - May 2024

• Delivered high-quality customer service, addressing routine inquiries and resolving service complaints with efficiency and professionalism.

• Guided customers through health insurance enrollment processes, providing clear explanations to facilitate informed decisions.

• Utilized Salesforce for document processing and call management, ensuring accurate and timely customer service operations.

• Maintained strict adherence to confidentiality protocols while managing sensitive health information and executing account-related tasks.

Tower Watson Dallas

Customer Service Representative Aug 2017 - Nov 2019

• Addressed customer inquiries and resolved complaints, providing thorough and courteous support while ensuring documentation of interactions in the CRM system.

• Achieved and sustained performance targets in call speed, accuracy, and volume, demonstrating consistent adherence to service standards.

• Utilized effective questioning techniques to ascertain customer needs and efficiently navigated scripts to input data into the system accurately.

CMI Group

Customer Service Representative May 2016 - Jul 2017

• Addressed and resolved customer issues, fostering trust and enhancing problem-solving efficiency.

• Recorded customer interactions and feedback, contributing to service improvement initiatives.

• Facilitated client use of online systems, ensuring effective service delivery and meeting key performance targets.

EDUCATION

Kimball High School

High School Diploma, N/A

Dallas

2011

SKILLS

Call Center Operations • Multitasking and Prioritization • Calm Under Pressure • Customer Service • Creative Problem Solving • Transaction Processing • Verbal and Written Communication • Data Entry • Order and Refund Processing • Upselling Products and Services • Payment Processing • Account Updating

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