Customer Service Data Entry
Resume:
Karina Gallegos
***************@*****.***
Paramount, CA 90723
Skills
Customer Service
Bilingual: English and Spanish (Speak, Read &, write)
Computer Skills: Data Entry, Outlook, Word Processing (Microsoft Word, Excel, PowerPoint)
Extensive hospitality background
Communicate with others to convey information effectively.
Works will under pressure
Organization
Cash Handling
2022 – 2023
Kuehne Nagel Inc. – Import Coordinator
Compile invoices from parties involved in shipment (broker, trucker, port, etc.) document charges, provide backup to Project Manager, Controller, etc.
Provides international commercial freight quotes.
Analyzes flaws in procedures and suggests system modifications and improvements to the distribution system.
Schedules shipments according to established guidelines to ensure that delivery is made by the promised dates.
Provide final transportation quotes to and from factory, supplier, site, port and international locations.
Provide project transportation quotes to sales (budgetary and feasibility)
Experience
2021-2022
Cheetah express Inc, Compton -Air Export Coordinator
●Worked in accordance with established service levels/SOP’s and is within Revenue & cost parameters.
●Maintained daily communication with customers and carriers.
●Create/modify HBL’s, OBL’s packing list, Commercial Invoices, certificates of origin, and other shipping documents as needed.
●Finalize Dock receipts by entering pieces, dims & weight and provide any OS&D if any discrepancy, and DG checklist.
●Follow up on daily scheduled deliveries.
2020-2021
STG Logistics, Long Beach -Ocean Export Coordinator
●Arrange Container empty unit pick up at timely manner to meet cut off.
●Handle booking and traffic for Ocean Export customer base.
●Dispatch trucks according to process instructions prepare Ocean Bills of Lading
●Coordinate container freight with the warehouse manager and rail yard to meet cut off.
●Maintained daily communication with customers and carriers.
●Handle and manage all customer contact at file level regarding exceptions.
●Increase customer service satisfaction and business share through proactive and regular customer contact.
●Create/modify HBL’s, OBL’s packing list, Commercial Invoices, certificates of origin, and other shipping documents as needed.
●Track the shipments through booking and update customers/agents of status.
2016-2020
STG Logistics-Compton, Ca- Air Freight Export Coordinator
●Worked in accordance with established service levels/SOP’s and is within Revenue & cost parameters.
●Receive pre-arranged alerts from customers on shipments arriving to warehouse.
●Receive freight from consignee, create Dock Receipt & labels for receiving.
●Finalize Dock receipts by entering pieces, dims & weight and provide any OS&D if any discrepancy, and DG checklist.
●Communicate with customers throughout the day & assist with any special request.
●Communicate with Warehouse Day by day to ensure all freight is processed correctly per customers instructions (if cargo needs to be broken down or consolidated)
●Follow up on any daily transfers.
●Receive documents from customers including (Mawb, Hawb, IAC letter) if cargo is screened ensure documents have CCSF & seal.
●Communicate with trucker to schedule Transfer & deliver before cutting off time
●Communicate with Warehouse to consolidate, label & stage freight before trucker arrives.
Education
Aug 2010-Jun 2012
Long Beach City College- Long Beach, Ca
Buena Vista High School-2010 High School Diploma
Contact this candidate