Customer Service Front Desk

Janet Harvey

859-***-**** *************@****.*** 410 Berry St. Apt2 Dayton, KY 41074

Objective

Dedicated worker with 16 years of customer service experience and four years of management experience. Responsible professional seeking employment with an organization that values professional development and impeccable service.

Skills

Advertising

Business Writing

Cash Handling

Communication Skills

Conflict Management

Customer Service

Data Entry

Interpersonal Skills

Interviewing

Inventory

Management

Marketing

Microsoft Office

Multitasking

Networking

POS Systems

Recordkeeping

Social Media Management

Telephone Etiquette

Training

Troubleshooting

Education

Center for Employment Training Newport, KY Apr 2019 – Mar 2020

Business and Computer Technologies Program Certificate

Commonwealth of Kentucky Frankfort, KY Dec 2019

Kentucky Essential Skills Certificate

Newport Adult Learning Center Newport, KY 2007

GED Diploma

Experience

Front Desk Worker Intern Kentucky Career Center Covington, KY Feb 2020 – Mar 2020

Assisted with fingerprinting and background checks for clients seeking employment

Taught basic computer skills to clients who visited the career center

Performed administrative duties, such as copying, faxing, and emailing

Answered and routed incoming phone calls to the appropriate staff members

Front Desk Worker Center for Employment Training Newport, KY 2019 – Feb 2020

Answered incoming calls and directed inquiries to the appropriate personnel

Recorded all calls and walk-in appointments

Provided information about various services offered, utilizing a customer-first attitude

Trained new workers on how to operate the phone system and how to assist clients

Manager/Bartender Top 10 Sports Bar Newport, KY 2012 – 2016

Managed inventory of products and entered appropriate data

Created weekly work schedule for employees and covered shifts to meet business demands

Interviewed, hired, trained, and fired employees to meet the requirements and needs of the business

Aided in the marketing and advertising of new products, utilizing business writing skills

Bartender Gameworks Newport, KY 2010 – 2012

Hosted high-profile companies, such as Proctor & Gamble

Demonstrated impeccable customer service

Carried out various duties and responsibilities per demands of the business

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