Customer Service Los Angeles
Resume:
Melody Randolph
Customer Success Specialist
Los Angeles, CA
****************@*****.***
Obtain a professional position where I can utilize my customer service knowledge and expertise for the growth and development of a respectable company.
Property managements Specialist
Customer Service Supervisor
Administration
Office Manager Specialist
Ability to produce high quality work and meet deadlines in a fast-paced, high volume environment Solid organizational and time management skills; Detailed oriented Skilled at communicating effectively, assigning and supervising the work of immediate employees Customer Service Specialist 10+ years;
Financial Specialist Sales Consultant and Telemarketing Expert OSHA and HIPPA Compliant
New Hire Recruit
CDC Compliant
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IHSS Provider
County of Los Angeles - Los Angeles, CA
January 2021 to Present
In Home Support Services - December 2022 - Present Maintains client independence by assisting with ADLs house cleaning; laundry; cooking; grocery shopping; and transporting to and from medical appointments, Establishes rapport with the client to build a trusting relationship. Uses and maintains professional conduct by complying with IHSS rules and regulations, maintaining patent confidentlality, and ensuring patient safety within the home environment. Helps the client maintain their independence and autonomy in the comfort of their own home. Protects the client by providing guidance and support, a safe home environment, and client confidentiality
Resposnible for home care for adults who are incapacitated. Responsible for Home visits for medication check, shower needs, light cleaning, meal planning and preparing.
Customer Success Specialist
Curative - San Dimas, CA
February 2021 to July 2022
Trained New Employees in Compliance and Employment expectations Inbound/Outbound calls for Patients regarding all Covid-19 related inquires Input Personal and classified data from Patients
Specialized in Conflict Resolution and De-escalating Patients concerns Created strong business relationships with Patients to drive business development Trained and adhered to HIPPA Regulations
Monitored calls for Call Quality
Property Manager
Extra Space Storage - Los Angeles County, CA
February 2009 to February 2021
Oversaw opening and closing duties inside store business while being in compliance with company policies and procedures
Created strong business relationships with customers and tenants to drive business development
Played lead role with making collections and driving revenue profits Responsible for cash management and transporting large amount of funds on a daily basis Filed and prepared necessary legal documents for non-payment of rent; and conducted monthly public auctions
Managed and maintained the upkeep of property for over 610 units Enforced the terms of Lease Agreements
Supervised/Ensured employees were educated and in compliance with Safety Prevention in accordance OSHA Laws and Regulations.
Security Officer
Securitas Inc - Torrance, CA
February 2008 to February 2010
Patrolled the premises and adjacent areas
Directed safety inspections in order to frail off any negative activity Investigated any nefarious activity
Checked identity cards of personnel before admitting into facility Observed all activities at premises; reported suspicious circumstances Managed security systems in order to prevent theft, violence, and vandalism Handled emergency situations i.e. medical emergencies, accidents, and other threats effectively. Customer Service Lead/Finance Specialist
Best Buy - El Segundo, CA
February 2006 to February 2008
Responded to telephone inquiries
Provided quality service to customers and associates inquiring about the availability of products or status of orders;
Provided quick compliant resolution Accessed electronic and paper cataloging systems Input data for perspective credit card customers Cash management. Customer Service Specialist
Education
High School Diploma
South West College - Los Angeles, CA
Middle College High School - Los Angeles, CA
Skills
• Telemarketing
• Retail Management
• Upselling
• Store Management Experience
• Cash Handling
• Business Development
• Recruiting
• Cold Calling
• Sales Management
• Management
• Property Management
• Payroll
• Profit & Loss
• Leadership
• Budgeting
• Account Management
• Marketing
• English
• Windows
• CRM Software
• Financial Report Writing
• Merchandising
• Accounts Receivable
• Outside Sales
• Operations Management
• Purchasing
• Customer support
• Google Docs
• Inside sales
• Salesforce
• Financial services
• Software troubleshooting
• Documentation review
• Computer skills
• Sales
• Yardi
• Retail sales
• Employment & labor law
• Slack
• Communication skills
• Microsoft Office
Contact this candidate