Customer Service Representative
Resume:
Elsa Sanchez
Romeoville, IL
*******.**@*****.***
Authorized to work in the US for any employer
Work Experience
Traffic Cordinator
Midwest Warehouse & Distribution System - Joliet, IL July 2017 to Present
1. Execute day to day transportation needs, including scheduling, tracking and tracing shipments for our Clearwater account based out of Idaho. Maintain daily reporting from inventory shortages, in- transit and other reports with JDE & Synapse system. Working closely with various carriers to tender shipments. Respond to customer inquiries and provide updates in a timely manner. Generate and maintain up-to-date and accurate customer records and shipment documentation. Working closely with our shipping department to create pick tickets for next day loads. Customer Service Representative/Logistics
RR Donnelley - Bolingbrook, IL
June 2012 to April 2015
Ensure all phone calls and emails are answered and resolved in a timely manner. Schedule delivery appointments for various types of inbound & outbound shipments in remote logistics centers. Provide detailed and accurate track and tracing information as requested per customer. Document all transportation issues. Provide detailed turnover to logistics night operations. Communicate effectively in written and verbal forms.
Logistics Support Representative
RR Donnelley - Bolingbrook, IL
June 2010 to June 2012
Support for dispatch team. Maintenance of tracking logs. Inputting proof of deliveries in freight management system. Preparing Sols for vendor payments. Assisting other teams with work loads. Tracing Logistics Specialist
Staffmark@RR Donnelley - Bolingbrook, IL
June 2008 to May 2010
Answer phone calls and email from customers. Track and trace shipments continuously monitoring delivery times, communicate changes or delays. Resolve any customer service related complaints or inquiries. Data entry into freight management system. Call Center Telephone Operator
American Mediconnect - Chicago, IL
January 2005 to December 2005
Answered inbound calls in support of health care needs. Relaying messages to doctors and customers. Handled 75-120 calls per day.
Education
Associate in Business
Catherine College - Chicago, IL
January 1990 to February 1992
Skills
• Proficient in microsoft office, excel and outlook. (7 years)
• Strong oral and written communication.
• Detail oriented with great work ethic.
• Typing 40 wpm
• Bilingual fluent in Spanish
• CSR
• Call Center
• Customer Service
Additional Information
Objective: To obtain a challenging position which will allow me to grow to my full potential, and will provide opportunity for advancement.
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