Inventory Control Customer Service

Emmanuel Appiah-Kubi

Queens, NY 347-***-**** ********@*****.***

Warehouse Management

Team Leadership Goal-Orientated Highly Adaptable

Strategic Warehouse Leader with 12+ years of experience driving operational excellence. Proven track record of building high-performing teams, exceeding goals, and implementing strategies to improve efficiency and customer satisfaction.

Management: Led a team of warehouse employees to achieve peak operational efficiency, prioritizing customer satisfaction through effective supervision, organization, and training programs. Established, monitored, and managed operational goals to ensure timely and accurate order fulfillment.

Communication: I Collaborated with warehouse leads to analyze productivity metrics, developing and implementing actionable plans to minimize loss and optimize efficiency.

KEY Skills

Materials handling

Order picking and processing

Warehouse Management System

Leadership

Quality and inventory control

Pallet Jack

OSHA Regulations

Warehouse Distribution Experience

Hi-Lo

Logistics

Reach operations

Freight Experience

AS400

Customer service

Forklift operations

Shipping & Receiving

Employee training

SAP

PROFESSIONAL EXPERIENCE

Fauna Foods, Queens, NY 2012 - 2024

Warehouse Manager

•responsible for opening the warehouse by performing security checks, ensuring proper lighting and temperature, and preparing the workspace for the day's operations

•Operated box trucks to navigate to loading docks, ensuring safe and efficient loading of materials for outbound deliveries

•Utilized pallet jacks and hand trucks to transport a variety of goods, maintaining a clean and organized work environment

•Contributed to efficient production by implementing a system for identifying and discarding defective materials.

•Facilitated weekly safety meetings, effectively communicating safety procedures and best practices to warehouse staff.

•Maintained a well-organized warehouse environment by unloading shipments from forklifts and strategically sorting them into designated locations.

•Utilized data analysis skills to create and update inventory charts, facilitating informed decisions on stock replenishment and order fulfillment

•Analyzed warehouse operations to identify areas for improvement, implementing new systems for product handling, storage, equipment utilization, inventory control, gate procedures, and shipping practices to enhance efficiency.

•Train and manage the warehouse team to solve day-to-day operational issues and reach short- andlong-term performance goals

•Led daily warehouse operations, overseeing quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service to ensure efficient and seamless fulfillment.

•Performed regular inspections of equipment, tools, and machinery to identify potential issues and ensure preventative maintenance, minimizing downtime and maximizing operational efficiency.

•Managed inbound and outbound logistics, overseeing product transportation to company facilities and coordinating with drivers to optimize delivery efficiency.

•Maintained accurate inventory control by overseeing the efficient receipt of all import containers, LTL deliveries, and small parcels during each shift.

•Utilized strong organizational skills to receive new freight, tag merchandise, maintain a well-stocked sales floor, and ensure accurate inventory control by entering all new UPCs into the system.

•Contributed to on-time customer order fulfillment by efficiently loading and unloading trucks using RF scanners and warehouse management systems to track, locate, and pull customer orders of various weights and sizes.

EDUCATION

Farrari Driving school 2018

CDL Class B

Flowers With Care 2005

GED

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