Customer Service Representative
Resume:
Nelson Viruet
Professional Summary
Experienced customer service representative with over 15 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
Colorado Technical University - Admissions Advisor
Schaumburg, IL
08/2019 - Current
Maintained positive relationships with students, faculty, alumni and administration.
Gathered necessary paperwork and applications for students to initiate enrollment process.
Regularly met with enrolled students to confirm success and identify problem areas.
Verizon - Customer Service Manager
Rolling Meadows, IL
12/2014 - 08/2018
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Completed special projects by using effective decision making, critical thinking and time management skills.
FMS Solutions LLC - Customer Service Associate
Rolling Meadows, IL
04/2007 - 10/2014
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Accomplishments
Supervised team of 18 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
*******.******@*****.***
Schaumburg, IL 60194
Skills
Organization
Customer service
Supervision
Communications
Relationship development
Education
Expected in 07/2022
Colorado Technical University
Schaumburg, IL
Bachelor of Science: Business Administration
.
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