IT

A. S. ANDREA

SMITH

About

Results-driven IT Specialist with 8+ years of

experience in system administration, network

support, and IT project management. Seeking to

leverage technical expertise and strong problem-

solving skills to provide high-quality IT support in a dynamic organization.

Work Experience

EUC Lead Technician

Kelly Services / Canton, MS

(40 Hrs/ Week)

April 2014 – March 2024

• Provide technical advice and assistance to

office staff as needed.

• Conducted regular system audits to ensure

compliance with company policies and

industry regulations.

• Established procedures to ensure the

readiness, quality, and accuracy of company

systems and online platforms, providing

guidance and training to staff.

Desktop Support Technician

Computer Science Corporation / Jackson, MS

(40 Hrs/Week)

April 2012 – March 2014

• Respond to helpdesk tickets in a timely

manner and resolve technical issues

efficiently.

• Conducted user training sessions on IT best

practices and software application.

• Install, configure, and troubleshoot hardware,

software, and peripheral devices.

Helpdesk Technician

End User Incorporated /Flowood, MS

(40 Hours/ Week)

February 2009 – March 2012

• Provide first-level technical support to end-

users via phone, email, or in-person.

• Set up and maintain user accounts,

permissions, and passwords

• Collaborate with IT team members to escalate

complex issues and follow up on problem

resolution.

Education

Graduate Certificate in Project

Management

DeVry University- Keller Graduate School Of

Management

Received- May 2022

Masters of Accounting & Financial

Management

DeVry University- Keller Graduate School Of

Management

Received- May 2020

Bachelor Of Science in Information

Systems Security

ITT Technical Institute

Received- December 2013

Skills

• Operating Systems: Windows, Linux, MAC OS

• Networking: TCP/IP, DNS, DHCP, VPN

• Hardware: Servers, Switches, Routers

• Software: Microsoft Office Suite, VMware,

Active Directory

• Cloud & Virtualization: AWS, Azure, Google

Cloud, VMware, Hyper-V, Docker, Kubernetes

Dallas, TX ***********@*****.*** 214-***-****

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