Service Representative Customer

**/**** - **/**** **** Teller

CCB Community Bank, Opp, AL

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Monitor bank vaults to ensure cash balances are correct. Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Resolve problems or discrepancies concerning customers' accounts. Prepare and verify cashier's checks.

Answer telephones and assist customers with their questions. Count, verify, and post armored car deposits.

02/2020 - 06/2022 Patient Service Representative

Pain Consultants of West Florida, Pensacola, FL

Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations and refer patients to other doctors as needed. Complete insurance or other claim forms.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. 05/2018 - 08/2019 Patient Service Representative

SCL Health, Billings, MT

Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.

Arrange hospital admissions for patients.

Answer telephones and direct calls to appropriate staff. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. 07/2017 - 05/2018 Customer Service Representative

Shopko, Billings, MT

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Answer customers' questions, and provide information on procedures or policies.

Help customers find the location of products.

Issue receipts, refunds, credits, or change due to customers. Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, sort and re-shelve returned items, and mark prices on items and shelves.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Pamela Rogers

1006 Edwin Ave, Opp, AL 36467

Phone: 970-***-****

Email: ***********@*****.***

Employment History

05/2000 - 06/2017 Teller Supervisor

First State Bank of Colorado, Paonia, CO

Supervise the work of bank tellers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Order vault cash on a bi-weekly basis.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Prepare and issue work schedules, deadlines, and duty assignments. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Attend manager meetings to provide updates on teller staff and report any issues.

Maintain SAR and CTR reports.

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