Customer service, Bilingual, People Skills
Resume:
Rafael Lucas
Colon
Rafael Lucas Colon
Gainesville, FL, 32601
************@*****.***
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Skills Communication Skills
Video Editing
Problem Solving
Time Management
Bilingual (Fluent in Spanish and English)
Leadership
Quick Learner
Customer Service
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Experience Olive Garden/ Server
August 2021 - PRESENT, Gainesville, FL
Watson Realty Corp/ Realtor
March 2024 - PRESENT, Gainesville, FL
Olive Garden / Server
April 2021 - August 2021, Cape Coral, FL
Engage with customers in friendly conversation to boost satisfaction and loyalty to the restaurant.
Took orders, made drinks, served food, and provided refills for guests. Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
Assisted guests with making menu choices and took note of special requests.
Kilwins / Ice Cream Scooper
October 2019 - August 2020, Venice, FL
Scooped ice cream to correct specifications, minimizing over-scooping and reducing waste.
Assisted customers in sampling ice cream products. Delivered fast, friendly service with knowledgeable support for wide- ranging questions about ice cream options.
Anticipated and understood customer needs and exceeded expectations for quality and speed of ice cream service. Communicated appropriately with fellow team members to serve customers and achieve daily objectives.
Town & Country Veterinarian and Pet Resort/ Volunteer assisstant January 2022 - May 2022, Gainesville, FL
Took temperature, heart rate, and weight of patients
● Assisted team members in holding patiences throughout check ups and other procedures
● Restocked cabinets
● Wipe down and cleaned patient areas
● Supervised, fed, and walked patients that had extended visits to the office
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Education Santa Fe College / Associate in Arts (AA) Degree in Zoology August 2021 - May 2024, Gainesville, FL
Gpa 3.8
Ida S Baker/ High School Diploma
August 2020 - August 2021, Cape Coral, FL
Gpa 3.8, Graduated Summa Cum Laude
University of Florida/ Zoology
August 2024 - Current, Gainesville, FL
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