Data Entry Customer Service
Resume:
Marilena De Luca
Graham, NC *****
*****************@*****.***
EXPERIENCE
Uber X
April 2024 - Present
●Driving: Knowledge of traffic laws, road safety, and first aid
●Navigation: Proficiency using GPS and other routing apps
●Vehicle maintenance: Keeping the vehicle clean and in good working order
●Customer service: Creating a personal atmosphere for clients
●Communication: Presentation, active listening, and nonverbal communication
●Time management: Organizing and planning how to divide your time
Qwik Ship LLC, Work from Home – Present
●Parcel Forwarding: To help with cross-border online shopping.
●Courier delivery: Delivering packages from one place or person to another.
●Order fulfillment: The process of receiving, preparing, and delivering customers orders.
●Consolidation: Reshipping packages for UPS.
●·Printing shipping label
●Checking quality of product
Carolina Custom Promotions, Gibsonville, NC- Embroidery Machine Operator – December 2023 – December 2023
● Perform data entry of material such as shirts, jackets, hats, hoodies, gloves, socks, and cups from a source document into a computer database called Microsoft and Excel.
●Write out routine and identifiable alphanumeric data from a source document into an automated system.
●Perform clerical tasks in the data-entry function. Ensure accuracy and completeness of data.
●Set up embroidery machines and select the thread and fabric that will be used for each job.
●Perform regular machine maintenance tasks.
●Troubleshoot any problems that arise with your machine and resolve them.
Vesuvius, Graham, NC — Casting Small Parts – September 2023 – October 2023
●Entering numerical data into the database with speed and accuracy.
●Report development on small parts
●Word and Microsoft processing.
●Casting refractory parts by mixing materials and pouring them into molds.
●Prep molds for parts by finished parts weigh between 2-50 lbs.
●Wash coating and hand sanding
●Transfer to the proper shelf in curing room
●Maintain a clean and safe workspace by workplace health and safety policies and procedures.
Sports Endeavors, Mebane, NC — Heat Press Operator - June 2023 – October 2023
●Produces 5 monthly reports using advanced Excel spreadsheet functions.
●Assist with inventory counting activities.
● Labeling, and packaging of retail embroidery and heat pressed products.
●Maintaining ongoing communication with relevant departments to confirm accurate data entry and accurate verification for inventory counts in the picking and packing department, shipping and receiving, heat press department, and order management department.
●Helping a group of 25 to manage data entry tasks with 100% efficiency and accuracy.
●Working as a heat press operator when the order management department is low.
●Reviewing and updating daily correspondence files and database information to maintain accurate information.
● Obtain scanned records and upload them into a database.
●Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
●Working with the heat press leads and coaches to deliver high quality customized apparel at a productive rate of speed.
●Being able to follow precise safety guidelines regarding operating equipment.
Delta Dental of Massachusetts, Remote — Customer Service Claim and Insurance Representative - May 2022 - May 2023
●Review and analyze medical claims to determine coverage and eligibility
● Investigate and gather information to support claim decisions
●Evaluate medical records, bills, and other documentation to ensure accuracy and compliance with coding standards
●Apply knowledge of medical terminology, coding systems and billing procedures to process or reprocess
●Explaining to customers about their plan that's HMO plans, plans through the Marketplace, PPO plans, premier plans etc
●Communicate with healthcare providers, policyholders, and other parties to gather necessary information and resolve claims and forward it to the correct department.
●Data Entry on appeals and claims and adjustments and grievances for what we are going over with the customer over the phone such as Maximum, deductible, a dental breakdown, medical codes, missing tooth clauses, if braces are covered, rollover, denial codes, customer questions when the policy is activated or expired. We worked on Dentaquest to put the reference number and breakdown of notes on every call!
● Using Oracle billing system to find out how much the customer owns on their policy's.
●Speaking to providers of dentist to see if the member has a rollover, waiting period, or an active policy and much more such as a benefit breakdown.
●Produce 300 calls and 300 data entry notes on excel daily
●Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims.
●Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices.
●Thoroughly documenting calls to include contact information, nature of the call, and resolution provided.
●Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response.
●Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed.
●Answering calls or written inquiries regarding dental accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
●Keeping a consistent and positive, professional demeanor and tact throughout all calls.
●Consistent holds to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.
Sports Endeavors, Mebane, NC - Heat Press Operator June 2021 – January 2021
●Managing order management in the computer system by bulk
●Pick and pack
●Retail items voluntarily picked and put in separate brown boxes with a letter following numbers to separate each box.
●Scanning shoes for inventory
● Scanning and checking retail shirts and shoes after being pressed by other operators on the floor and passing them in quality or marking them as ONF (order not found) or ONR (order needs replacement) if mistakes are made in system or when being pressed.
●After reviewing if items pass inspection, we put them on a moving assembly line belt after folding them for the item to be bagging operator and shipped out to shipping and receiving
●Always keep Management & Technicians aware of any machine problems that may cause difficulties with Quality or Productivity.
●Assist with all duties asked of the Supervisor or Manager within the Heat Press Department including being able to perform all duties expected of a Heat Press Operator.
●Responsible for keeping work area safe and clean daily.
●Be a resource for questions and guidance to all Heat Press staff.
●Be detail oriented when pressing decals on shirts, masks, sleeves, pants, and shorts for soccer teams.
Atlas lighting company, Burlington, NC— Engineering Technician – November 2020 – June 2021
●Writing the production of lights made on a whiteboard hourly.
●Perform a wide range of production processes including but not limited to wiring, component, installation, cable assembly, and the assembly of complete units.
●Perform construction materials testing/inspection including, but not Soils sampling and testing, concrete sampling and testing, masonry sampling and testing, asphalt testing, reinforcing steel inspection.
●Conduct research and collect data.
●Build prototypes and inspect and modify existing designs.
●Run tests, diagnostics, and calibrations.
●Write daily reports.
●Provide customer support and ensure sites are safe and clean
●Troubleshoot technical issues.
●Collect materials, fix parts, ensure labs have the necessary supplies, and provide input on mechanical design.
● Installs, operates, and maintains equipment and instruments related to the gathering of engineering or traffic data.
Blue Prestige-Premiere Finishing and Coating, Reidsville, NC — Line Worker – May 2020 – November 2020
●Specializing in a wide range of standard finishing to custom specialty orders.
●Working with solids, engineered, hand-scraped, distressed, and reclaimed.
●We specialize in large, small, and hard-to-run projects.
●Finishing in-house creating wire-brushing, two-tone, two-pass finishing on domestic or
●Matching custom finishes, build, and gloss.
Energizer-Production Operator, - Asheboro, NC - May 2021- May 2022
●Packing batteries on a assembly line.
●Keeping Track of production every hour
●Complete process steps according to defined SOPs and BPRs.
●Handling chemically hazardous materials
●Work within a teamwork environment on an assembly line.
Stellar Service Group, Remote - Outbound Sales Representative-Telecommunication Service-Dover, DE – January 2020 – May 2020
●Call potential customers to describe services offered.
●Placed sales calls to current or inquiring customers.
●Use platforms such as Service Titan, House-call Pro, Sera
● Entered all customer information into the company database. Understanding of confidentiality with client information.
●Making sure we have a contractor to come to the customer's home to do the inspection and tune up.
Impact Fulfillment Service – Packer - June 2019 – December 2019
●Catalogs, records, and organizes materials received at the warehouse; Arrange materials for order assembly.
●Creating cardboard boxes for packaging shampoos, conditioners, deodorant, sun spray, hairspray etc.
●Fulfills worksheets or tickets for customers by reading production schedules, order forms and requisitions.
●Locates and gathers products for to move and distribute to production workers, assembly line, or to shipping areas.
●Maintain a clean and safe work area.
Match Point Enterprises LLC -Production Line Worker - Burlington, NC – Packaging – February 2019 – June 2019
●Heat Pressing bags after socks organized in bag
●Poly-bagging
●Shrink Wrapping
●Sock counting
●Bar Code labeling on bulks of socks
●Pick and packing
●Quality Control
●Organizing
●Fulfillment
●Warehouse/Distribution
●Cleaning
Aisin - Durham, NC – Manufacturing Team Member – January 2020 – February 2020
●Operate machinery used in the production process or use standardized procedures to assemble parts on an assembly line
●Operating large-scale manufacturing equipment associated with the plant's machining
●Meet daily production quantity targets based upon assigned production schedule and manufacturing leadership request • Maintain a safe and clean working environment by complying with all manufacturing and safety guidelines, procedures and regulations
PHE INC- Hillsborough, NC -Pick and Packer & Shipping Clerk July 2019 – December 2019
●Obtain and process product orders, including receiving deliveries, registering them and distributing packages and letters within the company
●Maintaining the company stockroom through organizing, cleaning and cataloging items on a regular basis
●Keep files of goods shipped and received by preparing regular shipping and receiving reports for managers on an iPad.
●Handle issues arising in shipping or inventory handling
●Trouble-shooting shipping issues and customer complaints that arise and work to solve them.
●Place merchandise in a warehouse or storage facility by packaging, and lifting items as necessary
JR CIGARS- Burlington, NC -Pick and Packer & Shipping - January 2017 - December 2017
●Packing cigar orders
●Breaking down boxes
●Picking Orders
●Stocking cigars back to their designated area
●Warehouse cleaning such as sweeping the floor and putting items in the correct category
Alamance Community College, Graham, NC — Undergraduate
July 2021 – Fall 2024
Graham High School, Graham — Diploma
August 2013 - June 2017
Obtained my Diploma.
SKILLS
●Adaptability
●Self-Control
●Patient
●Persuasive speaking skills
●Clear communication skills
●Effective Listening
●Strong Computer Skills
●Strong attention to detail
●Ability to work under pressure
●Ability to multitask, prioritize and manage time effectively
●Problem solving
●Attention to detail
●Health and Safety Knowledge: PPE
●Technical Skills:
●Observational Skills
AWARDS
●Alamance Community College - The National Society of Leadership and Success - Fall Semester 2018
●National Career Readiness Certificate - Bronze Certificate - April 23, 2017
●The Graham Optimist Club -
●2014- Excellence Award
●Certification of Achievement, Highest Average and Most Improved - June 6, 2013
●Most Improved Highest Benchmark Growth- March 29, 2011
●Graham Middle School A-B Honor Roll- January 21, 2011
●Most Improved in Math 2nd Quarter - January 21. 2011
●Certification of Completion - Gang Resistance Education and Training Program Elementary Curriculum- April 26, 2010
●Manners Award- Feb 6, 2009
●Terrific Kids Award - South Graham Elementary - March 8, 2006
●Mrs. Duell's Class Award for Excellent Helper 2005-2006
●Terrific Kids Award - South Graham Elementary - May 26, 2005
LANGUAGES
Italian, English, Spanish
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