Customer Service Associate
Resume:
PROFILE
I am an experienced
customer service associate
with 3 years of experience
providing exceptional
customer service. I have a
proven track record of
resolving customer issues
quickly and efficiently,
resulting in a 95% customer
satisfaction rating. Also, I
have had the opportunity to
discover my skills through
basic photo and video
editing.
PHONE
PORTFOLIO: Google drive
https://drive.google.com/file/
d/1X1xYuokMCs7R3aqD8pg
G6xYs40cll1lq/view?usp=sh
aring
*************@*****.***
LOCATION
Zone 8, Camp Martillana
San Jose Pili Camarines Sur
REFERENCE
* Marco Sicena(Supervisor)
Sutherland Global Services
* Gina Rita(Supervisor)
Sutherland Global Services
Geremay Salazar
CUSTOMER SUPPORT/GRAPHIC DESIGNER/SOCIAL MEDIA
OTHER PART-TIME EXPERIENCE
Graphic designing (2020-Present) -I am
skilled in Adobe Photoshop, Canva, and Capcut
like cutting, trimming, and rearranging clips to
make a compelling story that flows. Create layout
design for my sublimation mug business.
Affiliate Marketing (2022-2024)-promote
products using product links from TikTok or
Lazada to get a commission. To engage blog
post to attract more followers. For creating reels, improve videos visual appeal and narrative by
using transitions, effects, and filters. Working
videos and audio tracks to combine voiceovers,
music, and audio elements.
Online Selling (2015-2023)-Selling products.
WORKING EXPERIENCE
Customer Service Associate
Sutherland Global Services
September 30, 2019 - September 23, 2022
Amazon Retail and Payments account
Responding to customer inquiries and
complaints via phone, email, and live
chats that include sales, tech support,
payments, and customer care. Handle
60+ calls and 80+ chats daily, with duties
including signing up new customers,
presenting relevant product information,
processing refund replacement and
canceling services
My role was also includes of supporting
drivers, contacting the carriers, third party
sellers, and delivery service partners to
ensure successful deliveries and order
updates. Note for orders in transit and
expected arrival/delivery status.
Customer Service Cashier
Caceres Amusement Gaming Corporation
June 2014 – December 2014
Assisted customers face to face, accurately
and efficiently processing customer
payments and providing excellent customer
service in a Bingo hall. Duties include
handling cash, selling Bingo cards,verifying
winning tickets, and resolving customer
inquiries.
EDUCATION
Hospitality & Restaurant
Services
2010 - 2012
STI College Naga
Vocational course graduate
KEY SKILLS
Q
Detail oriented
Problem solving
ADDITIONAL SKILLS
Customer Service
Email management
Time management
Chat support
Good in written and verbal
communication
Photo and video editing
Microsoft office suite
(Word, Outlook, Excel)
Affiliate Marketing
Research
Sales skills
Social media
Order tracking
ACHIEVEMENTS
Commended for outstanding
problem-solving skills, reduce
customer effort, and achieving
a smile story award. Received
several positive customer
feedback and ratings.
Product
knowledge
90%
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