Customer Service Representative

UZMA KHAN

Milton, ON ǀ 905-***-**** ǀ ******.**@*****.*** ǀ

PROFESSIONAL PROFILE

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

SUMMARY OF QUALIFICATIONS

Customer service

Problem resolution

Product knowledge

Client communication

Call center procedures

Product sales

Data entry

Conflict resolution

Customer consulting

PROFESSIONAL EXPERIENCE

Law Clerk, Pilkington Law Firm, Guelph, ON. February 2022-September 2022

Assists with the preparation and filing of court papers.

Conducts legal research and pulls cases. Proofreads and cite-checks briefs and other materials.

Organizes and maintains physical and digital case files Customer Service Representative, Concentrix, Milton, ON. 2021-2022

Resolved customer inquiries, complaints and issues providing insightful solutions.

Answered inbound calls to greet and assist customers with various needs and questions. Relayed new and relevant information to customers and followed up on promises.

Provided solutions, recommendations and replacements with empathy and positive feedback. Built strong knowledge of product line to assist customers in selecting products.

Addressed customer concerns and complaints and resolved issues promptly. Customer Support Representative, Loblaw, Mississauga, ON. 2020-2021

Quoted prices for items desired, explained credit terms and collected credit information to qualify customers.

Explained product features and employed technical product knowledge to describe capabilities and limitations.

Helped resolve product returns, responded to shipping inquiries, and answered order status questions.

Communicated with customers via phone, email, and chat to help with website navigation and online ordering.

Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.

EDUCATION

Diploma in Consultancy, CDI College, Mississauga, ON. 2021

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