Customer Service Experience
Resume:
LATONYA WALKER
WAREHOUSE
PROFESSIONAL SUMMARY
Warehouse professional with 5+ years of experience in inventory management, customer service, and process improvement. Proven track record of enhancing customer experience, engagement, and company profitability through effective communication and problem-solving skills. A team player with a strong work ethic and leadership abilities. Highly self-motivated and able to work independently. Excels in building strong interpersonal relationships with customers and colleagues.
EMPLOYMENT HISTORY
JAN 2018 - MAR 2020
Shipping & Receiving Associate, War Storm Warehouse, Jacksonville, FL
• Resolved technical problems and general account inquiries per customer transaction to create a positive customer experience.
• Packed and unpacked inventory to be stored in warehouses, stockrooms, or storage yards, while receiving and counting stock items and recorded data.
• Accurately accounted inventory entering or exiting the warehouse; in addition to examining and inspecting stock items for wear or defects.
• Managed merchandise and scanned labels to ensure accurate shipping destination is achieved.
• Cleaned and sanitized plant equipment including but not limited to packing machines, conveyors, walls, and floors.
• Implemented efficient inventory management techniques to minimize stock discrepancies and ensure accurate and timely shipments.
• Coordinated with logistics team to optimize shipping schedules and minimize transit times.
• Coordinated with carriers and freight forwarders to ensure timely delivery of shipments.
• Developed and maintained schedules.
APR 2014 - DEC 2017
Shipping & Receiving Associate, Football Fanatics, Jacksonville, FL
• Visually inspected product prior to packing for defects, quality, foreign material, and other irregularities that did not meet company specifications.
• Hand stacked finished cases according to customer specifications while verifying package quality of the finished product including but not limited to defects.
• Assembled boxes, applied stickers, and packed cases according to customer specifications while verifying the package quality of the finished product.
• Monitored equipment and reported malfunctions to maintenance and management.
• Documented and logged all required documentation accurately and timely.
• Maintained a clean, organized work area (including equipment) and environment.
Collaborating with the Inventory team to ensure accurate and timely shipment of products
2012 - 2013
Cashier / Crew Member, McDonald’s, Jacksonville, FL
• Cashier / Crew Member / McDonald’s, Jacksonville, FL
Greeted guests with a smile, received orders, processed payments, operated the cash register in addition to training new employees.
Used value-added suggestive-selling techniques to generate additional sales opportunities.
Maintained a positive work environment while addressing customer complaints.
Inspected equipment and communicated the need for repairs or replacements to management.
Verified guests’ order accuracy, prepared, and packaged food / drink products.
2011 - 2012
Cashier, Republic Parking, Jacksonville, FL
• Cashier / Republic Parking, Jacksonville, FL
Managed cash control per the policy manual for any assigned draw.
Processed cash, credit, and debit transactions for customers per the company’s standard operations of procedures and cash handling policies.
Greeted and assisted customers in a positive, approachable manner.
Resolved minor production related issues or requested assistance from leadership.
Maintained safety standards in work areas by cleaning dining room, restrooms, and exterior grounds.
MAR 2022 - DEC 2022
Host, J&c crab, Jacksonville
Provide exceptional customer service by greeting and seating guests promptly and warmly.
SKILLS
Customer Service Orientated
Organizational Skills
Problem Solving
Inventory Management
Effective Communication
Distribution Management
Quality Focused
Time Management
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