Customer Service Representative
Resume:
Anna Phipps
Seneca, SC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Marketer
LeafFilter Gutter Protection-Central, SC
January 2023 to February 2023
Take leads for the sales team
Promote the product
Sandwich Artist
Subway-Walhalla, SC
December 2022 to January 2023
Open store on weekends
Check registers
Prep for opening
Bake bread and cookies
Make custom sandwiches for customers
Take catering orders
Cashier
Customer Service Representative
FCR (Peloton)-Remote
September 2021 to December 2021
I am working with the Peloton program.
I do emails, chats and phones.
Problem solve, create support orders and orders, transfers to the appropriate support team, backlogs, share information with members.
Customer Service Representative
Olivier famgilia client services-Remote
September 2020 to January 2021
Contracted to clients like Home depot.com
Sub-Hab tech
Snowy Mountain Industries - RSD. Inc.-Lewistown, MT January 2020 to February 2020
Helping consumers to meet their daily and weekly goals. Training consumers on different skills like communication, social and computer skills. Taking consumers on outings to help with social and communication skills. Crew Member and Cashier
McDonald's-Billings, MT
December 2015 to February 2016
Cashier back drive
Assembly of orders
Take orders
Giving customers their orders
• Greeted customers
• Operated the cash register
• Greeted and served customers
• Answered customer questions
• Received and routed via intercom orders
• Took cash and credit card payments
• Prepared food and stocked the kitchen
• Provided customer service with a smile
Crew Member
Panda EXPRESS-Billings, MT
August 2015 to November 2015
• Worked in a fast paced environment
• Handled customer care
• Greeted customers
• Received and routed in person orders
• Prepared food and drinks
• Kept stock of items
• Prepped surfaces
• Relayed food and drink orders
• Restocked merchandise
• Made sure the counter, area, and store was clean
• Provided friendly service
CNA Student
Billings Health and Rehab-Billings, MT
June 2015 to July 2015
• Worked in a nursing home
• Assisted five elderly, disabled, hospice, and cancer patients daily
• Provided individualized and friendly care for residents, patients, and clients
• Checked vital signs
• Helped patients and residents with showering
• Assisted patients and residents with basic activities of daily living
• Aided in lifting patients and residents, when necessary
• Aided in transferring patients and residents, as needed
• Communicated details about patient's and resident's condition to the nurse in charge
• Changed bed linens
Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-Clearwater - Clearwater, FL March 2023 to Present
High school or equivalent
Winnett High School - Winnett, MT
August 2006 to May 2010
Skills
• Microsoft Office
• Computer Skills
• Organizational Skills
• Cash Handling
• Cashiering
• Customer Service
• Driver license (4 years)
• Sales Experience (1 year)
• Typing
• Microsoft Access
• Windows
• Microsoft Excel
• Word processing
• Microsoft Word
• Hospice Care
• Root cause analysis
• Flexibility
• Problem-solving
• Team Work
• Reliability
• Linux
• Quality Assurance
• Customer support
• Sales
• Search engines
• Communication skills
• Fraud
• Serving
• Restaurant experience
• Live chat
• Hospitality
• Special needs
• Leadership
• Live chat
• Cash handling
• Customer service
• Typing
• Windows
• Cash register
• Zendesk
• Customer relationship management
• Retail sales
• ICD coding
• ICD-10
• Medical coding
• Relationship management
• Vital signs
• Medical terminology
• HIPAA
• VMWare
• Salesforce
• Front desk
• Microsoft Excel
• Medical records
• Computer skills
• EMR systems
• Communication skills
• Microsoft Office
• CRM software
• Marketing
• Organizational skills
• Customer support
• Upselling
• Microsoft Word
• Microsoft Powerpoint
• Medical billing
• CPT coding
Certifications and Licenses
Driver's License
December 2023 to March 2035
Assessments
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Bartending — Proficient
December 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Retail customer service — Proficient
May 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Professionalism — Proficient
May 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Social media — Proficient
March 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Girl Scout troop leader
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