Level 1 Help Desk
Resume:
Nathaniel Maxfield
**************@*****.***
SUMMARY
Hardworking U.S. Marine Corps Veteran seeking a career that will be challenging and rewarding. SKILLS SUMMARY
● Communication Skills
● Analysis Skills
● Leadership Skills
● Teamwork/Interpersonal skills
● Time Management Skills
● Punctuality
● Dependability
EDUCATION
Airstreams Renewables, Inc.Renewable Energy & Communications Tower Technician Program 09/20 USMC Marine Air Ground Task Force Intelligence Course. 05/15 CERTIFICATION
● NASM Certified Personal Trainer
● CompTIA A+ Certificate
● CompTIA Security + Certificate
● First Aid/CPR/AED Card
● Top Secret Clearance Eligibility
PROFESSIONAL EXPERIENCE 12/22-10/23
Morgan Stanley Level 1 Service Agent
● Help troubleshoot hardware and software issues.
● Install Software for users
● IOS troubleshooting and Mobile Device Management (MDM) experience
●Support both Windows and MAC OS devices
●Create Tickets through Service now and follow up on them when needed
●Trained new agents on basic troubleshooting and company policy Merit Medical Inventory Clerk 10/21-10/22
● Ordered janitorial supplies
● Ensured and verified accuracy of paperwork
● Performed data entry of orders in database
● Performed inventory counts and adjusted when needed
● Stocked products in various supply closets
Marine Corps Intelligence Specialist 10/15-01/20
● Ensured that 1,000 personnel had proper CounterIntelligence Training and Recognition (CITAR)
● Kept track, Updated, and Maintained Security clearances for over 1,000 personnel.
● Platoon Sergeant for 15 personnel at 1st Marine Division Intelligence Section.
● Direct supervisor for 10 personnel on a deployment tasking them out and keeping them accountable.
● Provided products in support of the President of the United States.
● Experience with working in harsh weather conditions.
● Maintained and tracked over 1 million dollars worth of drone equipment resulting in a zero loss over a 2 year period.
● Represented my organization in real world large scale operation plans.
● Maintain equipment and connectivity during exercises
● Gave analysis reports in a timely matter during exercises
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