Customer Service Care Assistant
Resume:
Dominique Jackson
Dominique Jackson's Resume
Buffalo, NY 14213
*******************@*****.***
Hard working
Reliable
Drivers License
Open Availability
Authorized to work in the US for any employer
Work Experience
GI Tech
Buffalo Surgery Center-Amherst, NY
January 2024 to Present
Colonoscopy and Endoscopy center make appointments disinfect scopes CNA - Certified Nursing Assistant
Weinberg Campus-Getzville, NY
September 2022 to January 2024
1. Overnight CNA
2. Check & Change Residents
3. Empty drainage bag
4. Hoyer Lift
5. Stand lift
6. ADLs
7. 4 Get Ups
CNA Trainee
Harvest House-Buffalo, NY
August 2022 to September 2022
CNA Training @ Harvest House
Clinical at Weinberg
PCA Personal Care Assistant
Briarwood Nursing and Rehabilitation-Lockport, NY
February 2022 to August 2022
1. Work overnights in the memory care unit
Get 5-7 people ads
Wash dishes
Sweep/Mop
Customer Service Representative
Spectrum-Cheektowaga, NY
August 2021 to February 2022
Inbound calls
Video repair\trouble shooting
Cable installs
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
Personal Care Assistant
Health Force-Buffalo, NY
January 2020 to September 2021
Full time over night employee
Light housekeeping
Toileting
Turn and position
Feed
Cook / Clean
Personal Care Assistant
Aveanna Healthcare-Buffalo, NY
December 2019 to February 2020
Work 2nd shift 3pm-10pm light housekeeping, minor shopping for clients, laundry if needed wash dishes and prep meals
Cashier/Customer Service
Party City-Amherst, NY
September 2019 to February 2020
Cashier, help customers with exchanges, returns provide information about store items
• Worked the cash register
• Counted out cash drawers
• Stocked shelves
PCA Personal Care Assistant
Aftercare Nursing Services-Cheektowaga, NY
September 2019 to December 2019
Work overnights taking care of resident. Feed, cloth, assist with around the house chores Waitress/ dishwasher
Panera Bread-Buffalo, NY
March 2018 to July 2019
serve food to tables, make coffee, wash tables, take dishes to kitchen, take trash out if needed, keep dining room clean refill sanitize buckets
Packing
Public Storage-Cheektowaga, NY
May 2017 to February 2018
Rent out storage units
Pack boxes / pack glass with paper
Label boxes
Sale merchandise for units
Supervisor
PriceRite Supermarkets-Amherst, NY
September 2015 to April 2017
• Supervision over cashiers,
• clean registers, count bank, make deposits
• input information into system
Guest Service Representative
ADAMS MARK HOTEL-Buffalo, NY
January 2013 to May 2015
• Check customer into room comfortably,
• Input reservation via email or phone,
• great customer service,
• drop deposits and sales sheets for current period Customer Service Representative
Center One, LLC
October 2010 to December 2012
• Make/Answer inbound calls
• Verify account information
• Make payments using 3rd party pay service
• Empathize with customers
• Set up programs or payment plans useful for customer
• Provide great customer service
• Attempt to collect a debt
Education
High school in Regents
Buffalo Academy Of Science Charter School
September 2004 to July 2009
High school or equivalent in Regents
Buffalo Academy Of Science Charter School - Buffalo, NY September 2004 to June 2009
Some college
Skills
• Documentation (1 year)
• Certified Nursing Assistant (6 years)
• Busser
• Food Service
• Food Prep
• Customer Service
• Crew Member
• Coffee Experience
• Guest Services
• Nursing
• Meal Preparation
• Laundry
• Cooking
• Home Care
• POS
• Cleaning Experience
• Caregiving
• Vital Signs
• Cashiering
• Patient Care
• Hospital Experience
• Memory Care
• Alzheimer's Care
• Dementia Care (5 years)
• Microsoft Word
• Customer support (3 years)
• Senior Care
• Hoyer Lift
• Infection Control Training
• Basic life support (3 years)
• Hospital experience
Awards
Certificate of Appreciation NYSAOHCP
2020
New York State of Health Care Providers award me Dominique Jackson in recognition of valuable contributions
Certifications and Licenses
Driver's License
February 2024 to February 2032
CNA
September 2021 to September 2024
certified nursing assistant (cna)
September 2021 to September 2024
bls certi
bls certification
December 2021 to December 2023
certified nurse certificate
cpr certification
first aid certification
Assessments
Caregiver fit — Proficient
June 2021
Measures the traits that are important for successful caregivers Full results: Proficient
Home health aide skills — Proficient
June 2021
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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