Customer Service Pharmacy Technician
Resume:
Sherronda McClary
Santee S.C. ****2
*********@******.*** or *********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (ccr1)
Anthem /Elevance Healthcare ppo-Columbia S.C.
November 2021-current
Great customer service is caring
Communication
Service minded.
Professionalism
patience,
a “people-first” attitude
practice active listening
repeat back what your customers say.
thank them for bringing the issue to your attention.
explain the steps you'll take to solve the problem.
set a time to follow up with them, if needed.
actively sympathize / apologize
Certified Pharmacy Technician (CPhT)
Wellpath - Columbia, SC
February 2021 to November 2021
• Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs.
• Answering patients' questions and troubleshoot medication issues
• Processing and filling prescriptions
• Advocating for patients’ compliance with medication guidelines • Reporting drugs' adverse reactions
• Maintaining relationships with physicians • Assisting in facilitating communication between the patient and insurance companies, doctors, nurses, and labs
• Maintaining current notes and paperwork related to the patient’s drug therapy and pharmacy care plan
• Reviewing medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities, and preparing intravenous solutions
Seeks assistance from designated Lead Technician, a pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.
Consistently documents patient contact and call resolution in software (and the electronic healthcare record as applicable) to include but is not limited to what was requested, what action was taken and any other information which may be pertinent during future research. Assists in the documentation of medication variances.
provide and support administrative and clinical activities as assigned
Biometric screening-Temperature Screener-registration coordinator
LabCorp - Maryland August 2020 to Present
Take the measurement of physical characteristics such as height, weight, BMI, blood pressure, blood cholesterol, blood glucose.
Also, as a registration coordinator I Accurately registers patients into the electronic medical records.
Verifies accurate patient information, including coverage eligibility and PCP.
Customer Service Representative
Sykes Enterprises, Incorporated - Sumter, SC July 2019 to December 2019
Responsible for creating documents
Providing support to both prospective and existing customers
answer customer questions through inperson, phone, email, chat, and social media interactions
Document for self-service support and company goals
Lead certified Pharmacy Technician
CVS Health - Manning, SC
November 2001 to July 2017
• Receive and confirm prescription orders.
• Prepare and fill prescriptions. • Verify patient insurance coverage/eligibility
• Answer medical questions for customers.
• Manage and reconcile inventory of drugs and medications.
• Order supplies and medications.
Education
Associate in Arts (AA) in Business Administration Grantham University - Lenexa, KS August 2015 to March 2017
Skills
Pharmacy technician experience
Medical billing
Computer skills
Data entry
Laboratory experience
Customer service
Banking
Medical terminology
Administrative experience
Participates in the training of new staff as assigned.
prompt in answering and dealing with telephone calls, supports the goal of obtaining first call resolution
handles all refills, return-to-stock, and partial fill patient needs.
Assists in the documentation of medication variances
Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately-thoroughly and in a timely manner.
Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests. When appropriate, handles all refills, return-to-stock, and partial fill patient needs.
Management Certifications and Licenses
Certified Pharmacy Technician (CPhT) March 2003 to Present
Basic Life Support (BLS) February 2021 to Present
CPR & First Aid February 2021 to Present
South Carolina State Pharmacy board certified -current-2023
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