Customer Service Support Specialist

Jonathan Fabela

626-***-**** ******.*****@*****.*** Los Angeles, CA

“Over the course of several years, I have honed my professional skills through unwavering commitment to customer service in a variety of industries, ranging from Retail to Hospitality. My expertise encompasses a wide range of software platforms, including Salesforce, 10-key, FOSSE, Microsoft Office 365, Google Cloud, and Lightspeed. I am keen on further expanding my knowledge and skills within a company for the foreseeable future.”

Customer Support Specialist Robert Half Inc. August, 2022 - March, 2024

Responsible for assisting customers via various channels such as email, chat, or phone. Tasked to address inquiries, provide technical assistance, offer product information, process orders and returns, manage customer accounts, escalate issues when necessary, maintain knowledge bases, provide feedback for improvement, adhere to company policies, and document interactions.

Claims Dispatch DentZone/Nobilis Group June, 2020 - December, 2022

Remote full time position regulating auto warranty claims. Duties involved receiving, verifying, and approving warranty claims for vehicles. This includes evaluating claims, dispatching work orders to service centers, monitoring progress, and communicating with customers. The main aim was to manage the process effectively, ensuring timely resolution of claims while minimizing costs and ensuring customer satisfaction.

Guest Experience Expert/Night Audit Sheraton Hotels January, 2017 - May, 2020

Experienced front desk agent with cross-training as a night auditor, adept at handling various shifts and providing exceptional customer service to guests. Responsibilities include managing reservations, check-ins/outs, inquiries, payments, safety/security, and collaboration with hotel departments. Priorities include promoting hotel services, record-keeping, and compliance with policies/regulations.

High School Diploma/GED Maranatha College Prep H.S. August 2011 - May 2015

Actively participated in extracurricular activities such as Varsity Track & Field, JV Soccer, Orchestra, AP Psychology, Art History, ASL, and graduated with a 3.0 GPA.

Volunteered with Non Profit Organizations such as USHS(Union Station Homeless Services), BHM(Boarding House Mentors/Pass the Stoke), and PHS(Pasadena Humane Society)

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