Help Desk 2Nd Shift

Jonathan Harris

***********@*****.***, 843-***-****

SKILLS

Fiber Splicing, Hardware/Software Installation, Low Voltage Wiring, Candidate Tracking, Network Design, Recruiting, Troubleshooting TCP/IP, Accurate Reporting, VOIP Configuration, Threat Detection, VPN Configuration, Specialized Testing Equipment, QoS, Microsoft Office Suite, Cable Status Certification PROFESSIONAL EXPERIENCE

AT&T October 2017 – Present Communications Specialist

• Pull and terminate Cat6, Coax, and Fiber Optic cables

• Install and configure Servers, Switches, Routers, Firewalls, VOIP service, and Video over IP service • Configure wireless networks

• Troubleshoot layer 1 networks within five miles of end-user equipment Organize and customize VLAN configurations

• Coordinate with other departments in a clear concise manner MasTec September 2016 – October 2017 Field Technician II

• Provided professional customer service within customer’s home

• Maintained exceptional time management while working independently

• Applied mathematics, knowledge of signal processing, and critical thinking to restore customer’s services • Used various online applications to accurately report signal levels

• Communicated clearly and accurately with dispatchers

• Generated comprehensive reports of issues encountered on a weekly basis

• Assembled satellite and configured all setting, azimuth, elevation, tilt Recore Technologies January 2015 – August 2016 IT Support Field Technician

• Installed Paxton Net2 Controller for access control systems, with card reader, bio-scanner, motion detectors, exits request, mag locks, strike locks, gates entries, and IP cameras

• Installed all network and data equipment, POE switches, Cisco Catalyst, power supply and UPS back-ups, WAPs • Configured Net2 software and provided end-user support for assigned IP addresses and access control systems Kelly Services/Allstate March 2014 – August 2016 Desktop Support Analyst

• Workflow coordinator, utilizing Access, SharePoint, ITSM Service/Now portal for ticketing, tracking, and escalation • Provided technical support in downloading IBM Endpoint Manager Software, ensuring all agency are using a business class computer with a TPM chip for compliance

• Analyzed result in the agency computer analysis tool, providing troubleshooting to end users with networking issues, using phone/email/chat system to respond to document issues and compliance

• Evaluated reports

EDUCATION/CERTIFICATIONS

• Bachelor’s degree in Computer Science from Strayer University in Charlotte, NC

• Wire Technician, Pole Climbing and Network Wiring Training from AT&T University

• Cisco CCNA Training

• CompTIA A+ Training Certification

• CompTIA Network + Certification

• CompTIA Security + Certification

• Microsoft Server Installation & Configuration Training

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