Technical Support Customer Service

Sarah Ward

*** ******* **, ********, ******* ****9

334-***-****

IT SUPPORT SPECIALIST

BUILDING RELATIONSHIPS. IMPROVING RESPONSE TIMES. MAINTAINING SMOOTH SYSTEM

OPERATIONS

** **** ***** *******NCE IN IT TECHNICAL SUPPORT AND EXCELLENT CUSTOMER SERVICE

SKILLS, INTERNAL AND EXTERNAL

ABLE TO MULTITASK TO MAXIMIZE UPTIME AND IMPROVE SERVICE AND PRODUCTIVITY

ACHIEVED TEAMWORK AWARD AND

AWARD OF EXCELLANCE

SYSTEM IMPLEMENTATIONS AND TESTING FOR SYSTEM RELEASES

EDUCATED IN BUSINESS PRACTICES AND PROJECT MANAGEMENT

WORK EXPERIENCE

Attending Baker College

Pennsylvania Life - 2011 to March 2011

to work on my Bachelor of Administration Degree

Advanced Technician II

MCI WorldCom/ Verizon Business - Hilliard, OH - 2000 to 2010

• Ability to troubleshoot, cable, fios, and vpn connections

• Quality Initiative Reporting.

• Technical Writing for Training Purposes

• Testing Ticketing System Software and Training /Remedy

• SPECIALITY: Troubleshooter For Remote Vpn's, Firewalls and Business Solutions

• Experienced Desktop Support Technician as related to, Network/servers and business continuity

• Knowledgeable of telecommunications databases

• Educated in the value of IT Investment and Management

• Educated in Business Process Analysis

• Educated in Business Case Development

• Supported approximately 40 different customers and their individualized custom business solutions

Technical Support Specialist

Time Warner Communications - Columbus, OH - 1998 to 2000

• Team lead for evening staff

• Troubleshooting hardware/Software Issues Related to Remote Connectivity -Broadband Connections.

• Experienced in Cable Television Repair and Sales

EDUCATION

Associates of Applied Science

DeVry Institute of Technology - Columbus, OH

Business Administration

Contact this candidate