Customer Service Store Associate

Bryant Mau C: 917-***-**** Email: ******.*.*.***@*****.***

**-** **** ****** ******* Heights, New York 11369

OBJECTIVE: To help improve the experience of the work environment for customers and employees

SKILLS:

●Critical thinking

●Planning alternative solutions

●Adaptability in busy environment

●Organized

●Multitasking

Cyclical routines by priority

EXPERIENCE:

Saks Fifth Avenue 2023-2024

Merchandising Associate

●Gained more developed people skills and product knowledge

●Improved customer service to facilitate high end sales goals

●Maintained merchandise and supplies from the Back of the house

●Created checklists of current stock and updates on Haves, Needs, and Wants for the Day

Macy’s Herald Square 2012-2023

Processing (On Call)

●Unloaded the trucks, breaking down the pallets, inventory

●Sorted out the merchandise, redistributing to the Departments and the Sales floor

●Worked as a team, coordinating and delegating tasks as necessary

●Developed skills and processes to simplify and streamline workflows

Century 21 Department Stores

Store Associate and Cashier 2009-2010

●Stocked the floor and handled the cash register

●Maintained cleanliness of facilities

●Helped customers quickly locate items throughout the facilities

●Reorganized the floor items for better presentation

J and R Electronics

Stock and Sales Consultant 2002-2009

●Upheld brand standards for multiple product lines while maintaining visual appeal to customers

●Conducted technical review of various audio and video components

●Evaluated merchandise turnover to improve sales

●Tracked inventory numbers to maintain sufficient items for sales

●Assisted customers on questions regarding technical aspects of products

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Primerica Financial Services 1998-2009 (2024)

Financial analyst:

●Assisted in the financial security of Families, Heads of Household, and individuals’ goals.

EDUCATION:

City College of New York, CWE

Social Sciences Interdisciplinary-Public Administration B.S. 2013-2015

Technical College Institute,

(A+ Certificate) 2010

Apex Technical School,

(Service Technician Certificate,) 2002

Borough of Manhattan Community College,

(Business Administration, A.A.S.) 1997

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